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Manhattan Associates Revolutionizes Retail Returns with Enhanced Capabilities

Manhattan Associates Inc. (NASDAQ: MANH) has unveiled advanced Returns Management capabilities aimed at streamlining and optimizing the returns process, offering a seamless experience for both consumers and retailers. These new returns features not only enhance customer loyalty but also drive increased foot traffic to stores and open up cross-selling opportunities.

Manhattan’s 2023 Unified Commerce Benchmark revealed that 41% of shoppers consider the returns process to be highly time-consuming, and a whopping 96% would make repeat purchases from retailers offering a smooth and hassle-free return experience. With the introduction of Manhattan’s new capabilities, consumers now have the flexibility to choose their preferred return method, whether in-store or online, which includes options for printerless returns. Refunds or exchanges are processed immediately upon the carriers scanning the returned package, significantly faster than the typical processing times of most retailers, reducing the waiting period to 3-5 days.

Ellie Crawford, Director of Product Management for Manhattan, emphasized the importance of prioritizing customer experience, stating, “For shoppers today, experience beats products. Returns are an inconvenience to consumers and a big cost for retailers, and our enhanced Returns Management capabilities help retailers provide a world-class experience to their customers even after the sale, strengthening loyalty and, in turn, profitability, At Manhattan, we are committed to solving business challenges in the simplest and most efficient way possible.”

These new capabilities not only cut down on shipping costs but also enhance the sustainability of returns by optimizing the return path and inventory placement based on product assortment and current stock levels.

These additions to the returns process extend across Manhattan’s Active® Omnisolution suite, spanning from the contact center to store applications. They are automatically accessible to all Manhattan Active Omni subscribers as part of the quarterly upgrade cycle.

Stay updated with the latest product, customer, and partner news directly from Manhattan Associates via TwitterLinkedIn and Facebook.

House of Lords to Debate Crucial Building Safety Remediation Scheme

On September 13th, 2023, the House of Lords is set to deliberate a critical amendment to address the building safety crisis in the aftermath of the Grenfell fire. The amendment, introduced by the Earl of Lytton, a crossbench peer, aims to rectify issues left unaddressed by the government’s leaseholder protection legislation, potentially affecting up to 1.7 million homeowners.

The current leaseholder protection legislation, enacted last year to respond to the Grenfell tragedy, fails to cover three specific groups of people: residents of low-rise flats, individuals who have enfranchised, and those who own more than three flats. Consequently, a significant portion of homeowners remains in limbo until all buildings are assessed for fire safety issues. The lack of clarity has created uncertainty in the entire flat market, as it is unclear which buildings are affected.

Those residing in unsafe buildings face the dilemma of owning a flat they cannot sell or bearing the burden of costly remediation expenses, which may include addressing Grenfell-type cladding on low-rise structures. Additionally, occupants may be living in potentially hazardous flats requiring urgent safety measures.

The government’s partial leaseholder protections have created a three-tier flat market, causing difficulties for conveyancers who must navigate complex information to assess a buyer’s potential liability. This situation poses a risk to a significant portion of the UK Housing Market, with conveyancers possibly declining new instructions on flats, further complicating the situation.

The crisis could escalate in the coming year when new banking rules come into effect, forcing lenders to revalue loans in case of a likely permanent reduction in property value. The current legislation’s three-tier flat market may necessitate widespread revaluations, placing partially or wholly unprotected leaseholders at risk of suffering financial setbacks, and banks may face the possibility of unpaid debts.

The Earl of Lytton’s proposed amendment seeks to hold developers or lead contractors permanently liable for building defects at the time of construction. If the builder no longer exists, the amendment suggests recovering costs from a broad building industry levy. This amendment aims to fund the remediation of all unsafe flats, safeguarding the 1.7 million homeowners currently excluded and eliminating the problematic three-tier flat market.

The amendment enjoys broad support, with endorsements from 48,000 individuals, the National Residential Landlords Association, and Property Mark, representing 17,500 property agents. Notably, it is also backed by former state premier of Victoria, Australia, Ted Baillieu, who emphasises the potential global impact of the Building Safety Remediation Scheme.

Should the amendment be rejected, the government faces a challenging decision between residential valuation write-downs, potential home losses, and the ensuing negative consequences for the banking system, or bailing out up to 1.7 million individuals and persisting with the problematic three-tier flat market.

For further information on the Earl of Lytton’s amendment, please visit www.buildingsafetyscheme.org.

To sign the petition, click here. You can watch a video from the petition’s founder, Jake, to find out more here.

The Top 7 Perils Confronting Uninsured Salons Amidst the Cost-of-Living Crisis

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The escalating cost-of-living crisis is exerting immense pressure on uninsured salons across the UK. Salon Saver, a renowned name in salon insurance, has pinpointed the top seven risks that uninsured salons are grappling with during these challenging times.

1. Deteriorating Cleanliness and Hygiene Standards

In an industry where personal touch and close contact are the norm, maintaining impeccable cleanliness is of paramount importance. However, amidst a cost-of-living crisis, some salons may be tempted to cut corners to save on cleaning supplies and services. This can lead to unsanitary conditions, elevating the risk of substantial legal costs if clients contract infections due to subpar hygiene practices and decide to pursue legal action.

2. Perils of Hazardous Chemicals

Numerous salon treatments involve the use of chemicals. With escalating costs, there is a temptation to opt for cheaper, potentially substandard products. These bargain products can pose health risks to both clients and staff, potentially resulting in legal ramifications.

3. Dwindling Staff Training Opportunities

Salons frequently introduce new services and products, necessitating continuous training for staff to remain updated on their proper usage. However, financial constraints may lead salons to skimp on employee training, potentially yielding subpar results for clients. This can translate into diminished customer satisfaction and potential legal consequences in the event of errors.

4. Accidents: Trips, Slips, and Falls

Salons are bustling environments with wet floors, cords, and equipment frequently cluttering the space. Accidents can occur, resulting in injuries. In an effort to save money, some salons might overlook routine maintenance, heightening the risk of such accidents. Without insurance, compensation claims can be financially crippling.

5. Fire Hazards

The amalgamation of electrical equipment, flammable products, and potential oversights can lead to fires. Uninsured salons would be solely responsible for bearing the cost of damages, which can be substantial.

6. Theft and Vandalism

Economic downturns often witness an upswing in crime rates. Salons, with their valuable equipment and products, can become attractive targets. Without insurance, replacing stolen items or repairing damage can constitute a significant financial burden.

7. Legal Dilemmas

From client disputes to potential violations of regulations, legal challenges perpetually loom as a threat. During tumultuous economic periods, clients might be more inclined to initiate legal proceedings for perceived grievances. Legal battles entail substantial expenses, and without insurance, salons may find themselves in precarious financial predicaments.

The cost-of-living crisis presents an array of trials for businesses, and salons are no exception. While cost-cutting measures may appear indispensable, forgoing insurance can exacerbate financial woes.

Dean Laming, Managing Director at Salon Saver, underscores the importance of comprehensive insurance, stating,

“At Salon Saver, we understand that salon owners are facing a challenging time due to the cost-of-living crisis. That’s why it’s more important than ever for salons to have comprehensive insurance in place—not only to protect their businesses but also to provide peace of mind and security,” says Dean Laming, Managing Director at Salon Saver.
“We believe that having the best insurance coverage is an essential investment for any salon looking to weather this economic storm.” adds Dean Laming.

Salon Saver stands ready to assist salons in safeguarding their businesses, staff, and clients from these looming risks. With a focus on affordability and tailored solutions, Salon Saver simplifies the process of securing the necessary insurance coverage for peace of mind.

For more information on how Salon Saver can be of assistance, please visit https://www.salonsaver.co.uk/ today.

PAYE Data Reveals Growing Payroll Complexity, New Challenges for HR Teams

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HMRC and the Office for National Statistics (ONS) have released UK payroll data based on online PAYE filings. While the release of these statistics is still experimental, the data offers plenty of interesting payroll insights for UK companies.

According to the release, early estimates for June 2023 indicate that the number of payrolled employees rose by 1.5% compared to June 2022. This is a rise of 439,000 employees. Since February 2020 when the COVID pandemic hit the UK, the number of payrolled employees has risen by 1,027,000, a rise of 3.5%.

As workforces grow larger, employers are best served by examining the state of their payroll processes. Here are a few other interesting payroll implications based on the data.

An Older Workforce

HMRC and ONS’s release notes that between June 2022 and June 2023, there was a decrease of 32,000 payrolled employees aged under 25 years. During the same period, payrolled employees aged 35 to 49 years increased by 156,000.

Given the amount of attention surrounding Gen Z joining the workforce, this data seems curious. The workforce in the UK got older over the past year, and companies must rethink their payroll processes to match this trend. Older workers are more likely to prioritise flexible working arrangements (another law that was passed recently), and these situations have payroll implications.

Currently, the government has specified different categories of flexible working that employees can request from their employers. For instance, an employee working on staggered hours will create different payroll tax implications compared to a part-time worker.

Companies might even find switching worker statuses and granting flexible work requests saves them money. Either way, growing companies that rely on spreadsheets or outsourced payroll services will lack the flexibility needed to run such analyses and offer ideal solutions to their workers.

Next-generation cloud-based payroll management platform Pento makes this process simple, giving companies full control of their data. The result is a customisable workforce planning process that satisfies the needs of both workers and time-strapped HR teams.

Increased Pay

Inflation has hogged headlines in the UK over the past year, and HMRC’s release puts a spotlight on its impact. Early estimates for June 2023 indicate that median monthly pay increased by 9.7% compared with June 2022 and increased by 24.1% when compared with February 2020.

While increased pay strains a company’s expense budget, it only tells half the story. When combined with the ageing workforce trend, companies in the UK are clearly being forced to rethink their compensation schemes. Older workers prioritise cash compensation but demand other benefits like health and housing allowances.

To compete in the market and attract qualified talent, UK employers need to tailor compensation to fit an employee’s needs. For instance, offering a higher salary might not satisfy an employee and they might choose a competitor offering a slightly lower salary combined with equity options and a daily commute allowance.

Customisation of this kind brings complexity, one that is likely to result in missed PAYE filing deadlines and penalties. Payroll is a company’s biggest expense, and increasing it due to inefficiency is unlikely to assist growth. While companies with small workforces can change their processes ad-hoc and still meet deadlines, growing companies will struggle to do so.

In this situation, automating company filing with Pento and creating customised payroll workflows are the best options. The efficiency added by these solutions can impact the bottom line directly, boosting profits in a challenging economic environment.

Regional Growth

HMRC’s release includes another bit of highly interesting data. The regulator divides the UK into different territorial units, called Nomenclature of Territorial Units for Statistics, or NUTS. Analysing payroll data separately in each of these regions reveals that while salaries have increased, they haven’t done so uniformly.

Annual growth in payrolled employees in June 2023 was the highest in Luton, with a rise of 4.0%, and was lowest in Camden and the City of London, with a fall of 1.0%. These findings flip the traditional narrative that London attracts the highest amount of talent and salary rises. Manchester showed impressive growth, at 2.6%.

The presence of technology in the financial sector and the rise of remote work have affected the way firms in the city operate. Employees would rather skip the commute, and companies must adjust to these conditions, or risk losing talent.

These demands put extra stress on a company’s payroll, since worker status filings will change, creating more complexity in PAYE filings. A payroll system like Pento that integrates with HR systems can automate this headache away, giving HR teams more time to improve employee experiences.

Electronification of this kind is a competitive advantage, helping companies stay ahead of the competition in the long run.

Electronification and Automation Here to Stay

Technology has changed the way UK workers relate to their workplaces and companies must adopt electronic solutions to smooth payroll and HR workflows. Relying on spreadsheets or inflexible outsourced payroll solutions is a poor choice for growing companies, given the number of workforce changes they deal with.

In the long run, choosing electronic solutions is a competitive advantage, future-proofing a company against changing employment trends.

Bespoke International Group’s Impressive Growth Fueled by Thriving U.K. Energy Sector

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Bespoke International Group, a leading provider of omni-channel outsourcing and managed customer services, is experiencing remarkable growth, buoyed by the thriving U.K. energy sector. The company has strategically incorporated several energy brands into its portfolio, offering a diverse range of sales and customer service solutions. In 2023, Bespoke’s success story is being powered by a blend of organic expansion and new business acquisitions.

Founded in 2018, Bespoke International Group has swiftly risen to prominence as a key player in the energy sector. It brings to the table the essential expertise and capabilities needed to assist energy clients in customer retention, enhancing the customer experience, and revenue collection.

Operating from a purpose-built contact center in Durban, South Africa, the company has witnessed a surge in demand for sector-specific services, particularly in areas like scheduling smart meter appointments and revenue assurance.

Reflecting on recent accomplishments and the current needs of the energy market, Keith Shanks, Sales Director, remarked, “Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.”

“Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they becomea a crystalised debt.
Bespoke is skilled in negotiating manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. Bespoke has c.100 specialists delivering these services to its clients.”

In the upcoming months, Bespoke International Group is poised to further expand its client base in the energy sector, actively seeking partnerships with enterprises requiring sector-specific services. The company’s U.K.-based senior team is well-equipped to support its South African operation, offering valuable face-to-face consultations during the onboarding process and throughout the partnership.

To delve deeper into Bespoke International Group and explore the comprehensive services it offers to the energy sector, visit www.bespokeinternationalgroup.com or reach out to Keith Shanks, Sales Director, via email at keith.shanks@bespokeinternationalgroup.com.

Select Property secures £128.5m to complete Northern Quarter landmark

A leading Manchester property developer has successfully secured substantial £128.5 million funding to complete its ambitious city centre project.

The cashboost will enable Select Property to advance the iconic One Port Street residence – nestled in the heart of the bustling Northern Quarter.

Crucial financing

Maslow Capital, a well-established specialist finance provider renowned for its history of backing large-scale developments, has stepped in to offer this crucial financing as the groundwork on the One Port Street development approaches completion.

This financial infusion comes on the heels of the development’s initial triumph, with Select Property having already sold an impressive £135 million worth of apartments at the residence since February.

The impressive landmark features a 2,000 sqft. swimming pool, seventh floor club lounge and a grand lobby with a 360° fireplace.

Pivotal venture

One Port Street represents a pivotal venture as it serves as the inaugural residence under Select Property’s prestigious new flagship brand, the Prestige Collection. This collection is set to redefine city centre living by emphasising opulent amenities and an unparalleled resident experience.

Upon expected completion in 2025, the development will introduce a remarkable total of 477 premium apartments to the cityscape.

Select Property envisions that this endeavour will not only provide quality housing but also contribute significantly to the local economy. It is anticipated that the project will generate a minimum of 59 jobs and eventually deliver an estimated economic impact of £29.07 million to the city.

Momentous deal

This momentous deal also marks the second occasion where Maslow Capital has extended its support to Select Property, having previously financed the development of CitySuites II.

CEO of Select Property, Adam Price said: “Significant appetite from investors and funders alike is testament to the strength of the opportunity promised by One Port Street, and to our team’s track record of developing and operating successful residences in Manchester.

“The residence will deliver the very best of city centre living, with luxury amenities and a stunning contemporary design throughout the apartments and communal spaces.

“With Maslow Capital at our side once again, One Port Street will bring forward a new neighbourhood that will connect the Northern Quarter with Ancoats – two of the UK’s most thriving places to live – and will deliver a lasting multi-million-pound boost to the city’s economy.”

Journalist jobs at risk as Meta axes funding for newsrooms

Around 100 regional journalism jobs hang in the balance as Facebook owner Meta withdraws its funding for UK local newsrooms.

Uncertainty looms over the media landscape as Meta confirms it will not renew funding for its Community News Project, a lifeline that has sustained the dreams of over 260 regional journalists with a staggering $17 million since its inception just five years ago.

The rug has been pulled from under the feet of media stalwarts, including Reach, publisher of iconic regional titles like the Manchester Evening News and the Liverpool Echo.

Terrific journalist talent

A Reach spokesperson reported: “The CNP has cultivated terrific journalistic talent in our newsrooms and we’ve been proud to be able to keep so many of the CNP journalists at Reach through permanent positions after their training has finished.

“Our focus today is on supporting the brilliant journalists we currently have working with us in the scheme and in continuing to support them over the coming months through their remaining training and contract.”

Facebook news tab

Under other plans, Meta is also planning to axe its Facebook News Tab.

This tab, once a beacon of hope for impartial content, had Meta shelling out to publishers for carefully curated news.

However, it’s now destined to become a thing of the past in the UK, France, and Germany, come December.

Of the roughly 100 reporters hanging in the balance under Meta’s scheme, Newsquest employs about 22, Reach Plc employs 28, National World employs 32, Iliffe News and Media employs five, with the remainder scattered among smaller publishers.

The National Council for the Training of Journalists, which has been the custodian of the Community News Project, is not ready to let the torch extinguish.

They’re “currently exploring ways to secure the project’s legacy and propel it into the future, in collaboration with regional news publishers.”

Retail haven Hatch to close as Bruntwood announces new development plans

Bruntwood has revealed plans to shutter Hatch – the popular retail and leisure haven on the Oxford Road corridor in Manchester – on September 30.

A joint planning application from Bruntwood and leisure developer STACK, is currently in progress and will be a major transformation for the location if given the green light. ÖL Brewery will remain open throughout the process.

The plan is that STACK would promise an expanded and enduring presence that offers enhanced opportunities for city traders.

Expanding enterprise

STACK, a rapidly expanding leisure enterprise renowned for its innovative approach to repurposing vacant retail spaces and shipping containers, has firmly established itself as a burgeoning presence within the UK leisure sector.

Its formula of uniting diverse street food vendors and bars around a central plaza, complete with a stage and colossal screen for live entertainment, has proven to be a resounding success, emphasizing its commitment to community integration.

Success for STACK

Originally launched in Newcastle and having achieved success in Seaburn, Sunderland, STACK is actively developing new outlets in various locations including Durham, Whitley Bay, Bishop Auckland, Middlesbrough, Lincoln, Northampton, Carlisle, and a fresh Tyneside establishment.

STACK’s proprietors have affirmed that all Hatch’s food and beverage vendors will receive preferential treatment during the selection process should they opt to apply for a unit within the reimagined STACK upon its reopening. Concurrently, the permanent staff at the site are undergoing a consultation period.

Since its inauguration in December 2017, Hatch has functioned as a haven for independent enterprises to innovate and prosper while fostering connections with the local Manchester community, offering a venue for socialisation and retail therapy.

Peter Bearpark, asset management director at Bruntwood, said: “We are incredibly proud of what we accomplished at Hatch…it has been a success in terms of the vision we set out for it.”

Top-tier street food

Neill Winch, CEO of STACK, also voiced his enthusiasm for bringing the acclaimed leisure brand to Manchester, underscoring STACK’s commitment to nurturing business growth and providing top-tier street food and entertainment experiences.

As Manchester eagerly anticipates STACK’s arrival, the city can look forward to a continuation and elevation of the work initiated by Bruntwood at Hatch.

Editorial pic credit: John B Hewitt

 

Is it worth buying cars from Switzerland

The Swiss automotive industry is a highly technological sector that is renowned for its quality and reliability worldwide. The primary advantages of the Swiss automotive industry are: Quality and innovation, Eco-friendliness

The Swiss automotive industry is a highly technological sector that is renowned for its quality and reliability worldwide. The primary advantages of the Swiss automotive industry are:

  1. Quality and innovation: Swiss car manufacturers are known for their quality and innovative technologies. This ensures the reliability and safety of their cars.
  2. Eco-friendliness: Swiss car manufacturers prioritize eco-friendliness. They use cutting-edge technologies to reduce harmful emissions into the atmosphere.
  3. Thoughtful design: stylish design and thoughtful solutions distinguishes Swiss cars. They are comfortable and convenient to use.
  4. Wide selection: Switzerland produces cars of different brands and classes, which allows choosing a suitable model for any needs.
  5. Reliability and safety: Swiss cars are characterized by a high level of reliability and safety thanks to the use of advanced technologies and testing at various stages of production.
  6. Price: Prices for cars in Switzerland can be lower than in some other countries, which makes buying a car from Switzerland an attractive option.
  7. Low mileage: In Switzerland, many cars have low mileage because the country is small, and many residents travel by public transport, which means that cars are not used as often as in other countries.
  8. Service history: Switzerland is known for its high level of service, and many cars purchased in this country have a service history, which can be important for buyers who want to be sure of the condition of the purchased car.

What to keep in mind when buying a car

When buying a car in Switzerland, there are several important things to keep in mind. Firstly, it is necessary to choose reliable sellers who have a good reputation and are official dealers of car brands. It is also important to pay attention to the history check of the car to avoid purchasing a car with problems or hidden defects.

There is a special service for checking cars by VIN code in Switzerland, which allows you to find out the history of the car, its technical condition, as well as information about past owners and accidents in which the car was involved. It is also necessary to take into account all customs duties and taxes related to exporting a car from Switzerland and importing it into another country. When buying a car in Switzerland, it is important to pay attention to documents such as a certificate of conformity, a technical passport, and a customs declaration.

It is also important to consider that importing a car from Switzerland may involve additional expenses for transportation, customs clearance, and registration in the destination country. Therefore, before purchasing a car from Switzerland, it is necessary to carefully study all the factors related to exporting and importing the car into another country.

Manchester’s Meteoric Rise: 2023’s Premier Business Hub Revealed

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Manchester, often referred to as the ‘Northern Powerhouse,’ as we all know, has been steadily gaining recognition as a top business location in recent years. In 2023, this trend continues to surge as the city becomes an even more attractive destination for companies and entrepreneurs. But why is Manchester a top business location in 2023, and why should you consider establishing your business in the area? Here are the answers to some of your main questions surrounding Manchester’s rise as a top location for business.

What makes Manchester so appealing to businesses? 

One of the key factors that make Manchester an appealing business location is its strategic geographic location within the UK. Situated in the heart of the country, it offers excellent connectivity to other major cities like London, Birmingham, and Liverpool. The city boasts a great transportation network, including an international airport and a major railway hub, making it easy for businesses to access domestic and international markets.

The cost-effective  environment 

Compared to London and some other major UK cities, Manchester offers a more cost-effective environment. For example, the cost of living and office space is generally lower, allowing businesses to operate with a competitive edge – in fact, you can find serviced offices and units to rent at a generally lower price in many areas of the city. Additionally, government incentives and support programmes for startups further sweeten the deal for entrepreneurs.

A thriving business ecosystem 

Manchester has a vibrant and diverse business ecosystem that caters to various industries. It’s home to a wide range of sectors – including technology, finance, healthcare, and creative industries. This diversity creates opportunities for collaboration and innovation, making it an ideal destination for startups and established businesses alike.

Investment in infrastructure 

In recent years, Manchester has seen substantial investment in its infrastructure. The city has undergone a significant transformation, with new developments, office spaces, and residential areas popping up across the city! The commitment to enhancing infrastructure has made Manchester an attractive place to set up and expand businesses.

Education and talent pool 

Manchester’s universities are renowned for their quality and research capabilities. The presence of institutions like the University of Manchester and Manchester Metropolitan University ensures a steady stream of skilled graduates in various fields. This talent pool is a valuable resource for businesses looking to recruit top-tier employees.

Cultural and quality of life benefits 

Beyond business, Manchester offers a rich cultural scene and a high quality of life. The city is known for its music, arts, and sports, with a thriving cultural calendar that attracts talent and visitors from around the world. This vibrant atmosphere can enhance the work-life balance for employees and provide a unique backdrop for client meetings and networking events.

Supportive business networks

Manchester boasts a plethora of business support networks and organisations designed to help startups and established companies thrive. These include accelerators, incubators, and chambers of commerce that offer guidance, mentorship, and access to funding opportunities.

Forward-thinking leadership

The city’s leadership is forward-thinking and committed to fostering business growth. They actively engage with the business community to understand its needs and address challenges, and this collaborative approach has helped Manchester build a reputation as a city that is responsive to the demands of the modern business world.