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Voicescape strengthens senior team with double appointment

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Voicescape has bolstered its senior management team with the appointment of two industry experts, following a period of sustained growth for the organisation.

The Manchester-based business, which provides customer communication technology
coupled with behavioural insights for UK social
landlords, has appointed Gary Haynes as Chief Operating Officer (COO) and Bill Williams as Chief Revenue Officer (CRO).

Gary has
30 years’ experience in professional supply side IT & consulting, with a strong track
record operating at C-level in software businesses in the North West. He
will be responsible for strengthening internal operations, which includes technical
delivery, product engineering and customer success, as well as being part of the Executive Team driving business strategy and growth.

Bill has 25 years’ experience leading teams in software sales, go-to-market strategies and
driving long-term customer relationships. Bill joins from Purple WiFi, where he was VP of Global Sales for over seven years. As part of the Executive Team, Bill will be responsible for overseeing the sales and marketing strategy, driving revenue growth and
bringing new solutions to market.

John Doyle, CEO of Voicescape, commented:
“Both Gary and Bill join at an exciting time for
the business.
The digital transformation of the social housing sector is gathering pace especially
as the pandemic compels providers to focus on more tailored means of tenant engagement and sustainability.
Voicescape has seen growth among existing customers, who have added to their product
suite. We’ve also had interest from other providers, who can see the tangible benefits of being able to reach more customers at a faster pace using our leading digital solutions.

“Bringing in two senior people of Gary and Bill’s pedigree will undoubtedly strengthen our
proposition, helping us to capitalise on the realisation within the sector that the needs and circumstances of individual customers are very different and subject to constant change.”

Founded in 1998, Voicescape has been
developing technology solutions for over twenty years. The organisation helps social landlords build
sustainable tenancies through more effective
customer engagement and behavioural insight.

Gary said: “The opportunity to join a thriving, exciting business with great technology and
great people, whilst combining my experience and approach to a new sector meant the challenge was simply too good to miss.

Bill added: “I’m thrilled to be joining such a dynamic business at a time when the housing
sector is really looking for new and innovative ways to digitally engage with their tenants while driving operational efficiencies within their teams.

“The COVID-19 pandemic has really sharpened the focus in many sectors. For Voicescape, it
has made our ability to improve engagement between our customers and their tenants even more compelling.”

How to ready your supply chain for EU importing

With supply chains just beginning to recover in the wake of COVID-19, the UK’s imminent transition from the EU presents new risks and opportunities in equal measure. GC Business Growth Hub Manufacturing Advisor Nick Brandwood explains what importers need to do to prepare, and how to build a supply chain strategy that’s fit for our post-EU future.

There’s been a lot for businesses to deal with over the last few months, and we’re not quite finished yet. With the impacts of COVID-19 on global supply chains now beginning to ease, importers must turn their attention to the UK’s imminent transition from the EU.

If you import goods from the EU, it will pay to start planning now. Fail to prepare and you could well find yourself swept along in a sea of confusing new rules, border delays and disappointed customers. Get it right and you will have a huge opportunity to increase profitability and gain competitive advantage. Events of this scale usually only come along once in a generation. Granted, we’ve had the pleasure of dealing with two this year, but you know what they say – when life gives you lemons…

First things first: familiarise yourself with new requirements

COVID-19 was a surprise; EU Transition is not. There is guidance out there to help you prepare in advance – we’ve compiled it together in one place.

A brief summary: On 1 January 2021, the EU Transition Period will end. From this date, regardless of the outcome of final negotiations, the UK will operate a full external border with the EU and new controls will be placed on imports coming into Great Britain. The controls will be brought in over three phases:

From January 2021: Importers of standard goods (which excludes ‘controlled’ goods like alcohol and tobacco products) will need to prepare for basic custom requirements, including keeping sufficient records and deciding how to account for and pay VAT. Businesses will then have up to six months to complete customs declarations, and customs duties payable under the new UK Global Tariff regime can be deferred until submission.

From April 2021: Products of animal origin, regulated plants and plant products will require ‘pre-notification’ and the relevant health documentation.

From July 2021: Importers will have to make full customs declarations and pay relevant tariffs. Full Safety and Security declarations will also be required from this date.

To be able to complete customs declarations, you must get an EORI number and decide whether or not to use a customs intermediary. If you want to make declarations yourself, there are government grants available for the training and IT improvements required.

That’s a very simple overview – more information is available via our EU Transition portal.

Build your supply chain strategy

Like the COVID-19 crisis, the EU Transition process presents a whole pot of new risks to your supply chain. You could face delays and disruptions at the border, be let down by overambitious suppliers, find yourself being asked to accept poor contract terms or end up with too much cash tied up in stock. How you manage and mitigate these risks will determine your profitability; by managing them with the right strategy you will be able to operate more effectively than your competition and gain the upper hand.

Luckily, the lessons learned during the current crisis will put you in good stead. Over the last couple of months I’ve been delivering supply chain strategy workshops as part of our Strive and Thrive webinar series. In these sessions I talk about how to identify and mitigate risks within the supply chain, many of which apply to EU Transition as easily as they do to the pandemic.

The trick is to map out your full supply chain to identify areas of high risk/opportunity, and then develop a strategy that applies suitable tactics to minimise each risk and maximise profit. Segmenting the elements of your supply chain based on how much they influence the profitability of your business and how much risk they present to your business will help you to identify the appropriate tactic:

Low risk, low value add items: These tend to be non-critical products/components that are available in abundance and have little impact on the value adding process. Don’t over think this segment; reduce costs where you can by reducing administrative burden or streamlining procurement, for example through vendor managed inventory.
Low risk, high value add items: These are products/components that are readily available but have a high impact on the value adding process. Treat this segment as a buyers’ market. You can maximise profitability by increasing your bargaining power through tendering and regularly reviewing your pricing and supplier relationships.
High risk, low value add items: This is where products/components have a low impact on profitability but supply is unpredictable or scarce. Suitable tactics may include holding more stock, looking for alternative suppliers, and substituting or switching to activities which add higher value.
High risk, high value add items: These are critical products/components in terms of both contribution to the value adding process and risks in the supply chain. Look at building stronger, longer-term and more innovative partnerships with suppliers, or explore the potential to make in-house or buy local.

Remember: your strategy doesn’t have to be perfect, just better than the competition. Make sure you review it regularly – you only have to look at the last few months to see how rapidly things can change.

Communicate with your suppliers

Engage with your overseas suppliers now to discuss how to work together going forward and whether to expect delays or logistical changes. You also need to ensure both sides understand incoming rules for relevant commodities and have the right resources in place to complete new customs procedures.

Existing contracts should also be reviewed to see if the legal responsibilities and requirements of each party are affected. You can refer to international Incoterms rules for guidance.

Consider whether importing remains the best approach

Depending on the products or components you import, part of your supply chain strategy could involve reshoring supply to UK. This is a process already underway for a lot of manufacturers looking to reduce supply chain risk in the aftermath of COVID-19.

It’s a tactic that requires careful thought, and isn’t suitable in all cases, but when done successfully it not only removes risk but can improve profitability as well. Appreciation that we have an under-utilised manufacturing base in the UK is growing, with more and more businesses and consumers willing to pay a premium for British-made products. In fact, a recent survey found that three quarters of businesses are more likely to buy British post-pandemic.

Shortening your supply chain also has environmental benefits, which is a risk factor that will be increasingly important in the coming years.

As always, make sure you assess any new suppliers to ensure that they meet all the required standards.

Support is available

GC Business Growth Hub has established an EU Transition Initiative to provide reliable facts, insights and practice advice. As part of the initiative, there’s a dedicated information portal, including an online toolkit that provides tailored guidance for SMEs:https://www.businessgrowthhub.com/eu-exit

 

We’re re-designing our services to help you

As we emerge into this brave new world post-EU, we’re busy looking at new ways to aid business resilience and help you plan for the future. If you need help with any of the issues raised above, contact us and one of our specialist Manufacturing Advisors will be in touch.

Explore our manufacturing services

 

There is also a new support programme specifically for manufacturers, Made for Manufacturing. The programme is delivered entirely online, with virtual tours, expert speakers, peer-to-peer learning and one-to-one support from a specialist Manufacturing Advisor to put you in the best possible position for the future https://www.businessgrowthhub.com/manufacturing/Made-For-Manufacturing

Manchester web design agency partners with a local museum to launch a charity colouring book.

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Supremo and People’s History Museum have collaborated to create a colouring book to raise money for the museum.

A recent study reveals museums, galleries and libraries have proportionally been the worst hit part of the cultural sector during the Covid-19 pandemic (Arts Council England). In these stressful times relief can come in the simple form of a colouring book.

The book celebrates pioneering innovations born in Manchester with interesting facts and 25 custom hand-drawn illustrations to colour in. The perfect pastime for adults and children alike.

“Manchester is known for innovation and we wanted to help the People’s History Museum to continue to represent the city’s culture and history by putting our design and creative skills to good use”.
– Ian Cox, Creative Director, Supremo

250 copies of the 1st Edition books are on sale now. All proceeds from the colouring book go towards supporting the work of the People’s History Museum.

The colouring books are £4.99 and are available in the PHM shop and to order online.

For more Info contact People’s History Museum or Supremo

Footasylum takes another stride towards a cleaner, ‘greener’ tomorrow with Mercedes-Benz eVito

Footasylum is renowned for having its finger on the pulse when it comes to street fashion and sportswear – no surprise, then, that a brand so adept at recognising and responding to the latest trends is now running an emissions-busting Mercedes-Benz eVito van.

Supplied by north west Dealer Ciceley Commercials, the high-profile retailer’s first fully electric commercial vehicle represents an important step forward on its ‘road map’ to a carbon neutral future.

Footasylum’s Operations Director Richard Hodson explained: “As part of our sustainability plan we had been looking for a suitable electric vehicle to undertake local deliveries. Having assessed the available options, we decided the Mercedes-Benz eVito was the natural choice. Our plan now is to move to larger vehicles with longer ranges and higher capacities once they become available.”

Established in 2005, Footasylum trades from a UK network of more than 65 stores. Customers can choose from the latest trainers by the likes of sportswear giants adidas, Nike, Puma and Reebok, and clothing by hot new streetwear names like Kings Will Dream and Jameson Carter, or premium labels such as Tommy Hilfiger and Calvin Klein.

The eVito, which hit Mercedes-Benz Retailer showrooms earlier this year, produces zero tailpipe emissions and allows customers like Footasylum to meet their environmental targets without having to compromise on practicality or performance.

The vehicle has a gross weight of 3.2 tonnes, a range of approximately 93 miles, and comes with three seats, as well as sliding load doors on both sides. Footasylum’s eVito is a long L2 PURE variant which offers a payload allowance of 923 kg and up to 6.0m3 of cargo area – the 41 kWh battery is securely mounted in a protective housing beneath the floor, so does not impinge on the available space.

The eVito PURE also comes in extra-long L3 form, with a 6.6m3 load volume and 898 kg carrying capacity. Meanwhile, eVito versions with the PROGRESSIVE trimline benefit from extra features, both internally and externally, but incur corresponding slight payload reductions.

The new van is based at Footasylum’s main distribution centre on Heywood Distribution Park, Greater Manchester, where an overnight charging station has been installed – the battery can be fully replenished in six hours using a Type-2 connection.

The vehicle spends its days ferrying internal post, stock and other consignments to and from the company’s head office at Sandbrook Park, Rochdale, and a storage facility on the Stakehill Industrial Estate in Middleton, Manchester. It is also called upon regularly to transport product samples to a photographic studio in the city centre.

“The eVito is working within a relatively small radius so range is never an issue,” said Footasylum’s Retail Distribution Centre Manager Keith Whalen. “It’s also a very busy area, though.

“The eVito is ideally suited to the role and does everything we need it to do. As well as being the right size for the job, it’s nice and easy when you’re at the wheel – nippy in traffic, quiet, and very comfortable – so naturally our driver David Howard loves it.

“The biggest plus of all, though,” he continued, “is that it’s so much cleaner than a diesel-engined van. This smart new Mercedes-Benz underlines the company’s commitment to minimise the impact of our operations on the environment.”

Footasylum’s eVito is the subject of a two-year Mercedes-Benz Finance contract hire agreement arranged by Ciceley Commercials – the attractive monthly payment rate reflects the fact that the Dealer secured the maximum available grant from the Office for Low Emission Vehicles (OLEV) prior to registration, thereby reducing the capital cost of the van.

“Ciceley Commercials’ service was spot on,” added Mr Whalen. “It could not have made the acquisition process any easier for us.”

eVito customers also benefit from the low cost of electricity compared to diesel and petrol, as well as favourable tax rates and E-mobility support programmes. The relative simplicity of its electric motor means the eVito’s maintenance and repair costs are substantially lower too, than those of a vehicle with combustion engine.

The eVito’s electric motor produces 114 hp and drives the front wheels via a single-speed automatic transmission. Acceleration is instantaneous. Top speed is restricted as standard to 50 mph (80 km/h), although this can be increased on request. The column-mounted selector allows drivers to choose between C, E and E+ (Comfort, Eco and Extended range) settings.

The eVito’s range – 90-plus miles is comfortably enough for the overwhelming majority of city-based applications – is supplemented by recuperative charging, but will be reduced by constant driving with a full load.

The eVito comes with Mercedes PRO connect as standard. This advanced manufacturer solution provides operators with an array of fast, efficient and cost-effective vehicle management service packages. Vehicle data is analysed in real time – everything from fuel consumption to vehicle locations, trip history, maintenance status and driver behaviour can be monitored. Dedicated electric features allow customers, for example, to locate a charge station, optimise route planning, remotely check the charge status of the vehicle, and pre-condition its temperature ahead of the journey.

Manchester’s Dept wins Global Sitecore Award with Triumph Motorcycles

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The Manchester arm of international digital agency Dept has won a global ‘Ultimate Experience Award’ for its work with Triumph Motorcycles. Selected from the 20 winners of the 2020 Sitecore Experience Awards announced last month, the Ultimate awards further recognise five brands from around the globe whose digital transformations have elevated the customer experience.

The Manchester arm of international digital agency Dept has won a global ‘Ultimate Experience Award’ for its work with Triumph Motorcycles. Selected from the 20 winners of the 2020 Sitecore Experience Awards announced last month, the Ultimate awards further recognise five brands from around the globe whose digital transformations have elevated the customer experience.

Dept and Triumph Motorcycles were commended for making connections between consumer motivations, content and functionality to build better human connections and personalised content.

“Triumph is a forward-thinking brand and is getting closer to its customers via digital,” says Brian Robinson, UK Managing Director at Dept. “From optimising the technical infrastructure of the site, to helping them to maximise the potential of advanced personalisation, building their slick bike configurator and launching a new commerce store in the height of the pandemic, seeing the tangible business benefits of the work we’ve delivered is very rewarding.”

“We have partnered with Dept for four years and they were picked because they were pure digital specialists,” says Andy Jackson, Global Head of Digital at Triumph Motorcycles. “Dept offers a 360 set of digital solutions which support our growth as a business. We continue to work successfully in partnership and we have delivered improvements each year inline with the strategy and digital roadmap, and there’s even more we can do. It’s an exciting time ahead.”

On the opening day of this year’s virtual Sitecore Symposium Kyle Cassidy, Head of UX and Insights at Dept UK, teamed up with Andy Jackson, Global Head of Digital at Triumph Motorcycles, to present Triumph’s story during a keynote session. The awards ceremony was on the final day and winning the ultimate trophy put the Manchester team of Dept on the global stage.

“The Sitecore Experience Awards celebrate some of the most innovative implementations that are pushing the boundaries of exceptional customer experiences from our customers and partners, resulting in faster, more effective digital experiences that keep audiences more engaged and connected than ever, while maximising the use of content across an organisation’s channels and regions,” said Paige O’Neill, chief marketing officer, Sitecore.

“Through the Ultimate Experience Awards, we were looking to further highlight some outstanding digital transformation stories from our stellar roster of 2020 Experience Award winners. All five companies demonstrated incredible adaptability, flexibility and empathy, which enabled them to leverage the Sitecore platform to reach and support customers at a time when impactful human experiences and connections are more important than ever before.”

MLP Law hires conveyancing senior associate as residential sales continue to grow

MLP Law, a North West-based private and commercial legal practice, has appointed Milena Matthew to join its conveyancing team as a senior associate. Milena will be responsible for residential transactions, including sale and purchase.

Milena has joined the Altrincham-headquartered firm as property sales surge due to the Government’s stamp duty holiday which runs until 31 March 2021.

Milena joins the growing property team from KhanMather Solicitors, where she was a Conveyancing Executive and later, Associate. She has a degree in Engineering and Design from the Open University and is currently working towards becoming a licensed conveyancer.

MLP Law owner and director, Stephen Atree, said: “Milena and her years of experience in conveying are an excellent addition to our conveyancing department, and we’re so pleased to have her on the team as a Senior Associate. While we continue to grow the practice, the buoyant North West residential property market has meant that we have had even more interest in our services, as buyers look to complete ahead of the stamp duty holiday ending.”

Talking about her appointment, Milena Matthew said: “MLP Law has a great reputation in the area, and is a business that has always stood out to me – I’m excited to be working with them. I am looking forward to bringing my friendly and professional approach to new and returning clients. I can’t wait to join MLP’s property team and help it continue to grow.”

In addition to its Altrincham headquarters, MLP Law has offices in Liverpool, Lymm and Media City. It provides a full range of legal services to commercial and private clients and is working towards becoming the most trusted provider of legal services in the North West.

The company has built its reputation as a firm committed to advising growing, entrepreneurial and often family-owned businesses in the region.

How Manchester Business Owners Can Protect Themselves Financially as the Tier 3 Threat Looms

How Manchester Business Owners Can Protect Themselves Financially as the Tier 3 Threat Looms

The COVID-19 pandemic has affected the world economy in a number of huge and unprecedented ways. Most of us have never been through a period in time where everybody has been asked to stay at home to work remotely if possible – or even not work at all. Social distancing measures have become the norm with the primary goal of flattening the curve and reducing the spread and health effects of the virus.

But for businesses, it has had a huge effect – particularly on those in the retail, hospitality, catering, travel, education and entertainment industries. Business owners in Manchester are in a strange position right now as they prepare for the possibility of a Tier-3 lockdown just before Christmas, typically one of the busiest periods of the year. If your business will likely be affected again by stricter lockdowns, here’s what you can do to protect yourself financially.

Come Up with a Backup Plan

Nobody wants to be out of an income and the good news is that it might be possible for you to put together a backup plan that involves making some changes to the way that your business is run in order for it to continue thriving. This was quite common during the first national lockdown when we saw a number of retail businesses scramble to offer online services. If you sell products from a brick and mortar store or run a restaurant, getting online is the best thing that you can do to protect your income right now – and the best news is that setting up a business website has become easier and cheaper than ever.

Negotiate with Creditors

During the first lockdown there were grants and emergency funding given out to help business owners continue paying back business debts and paying the rent on premises that they were not able to use. But while Greater Manchester leaders are pushing back on the government’s request to go into Tier 3 lockdown without this type of funding, it’s impossible to be completely sure whether or not the UK government is going to provide Manchester with the same type of support if we need to go into lockdown for a second time. It might be worth negotiating with any business creditors that you have toinform them of the situation – chances are that you are not the only business owner in this boat, and creditors may have measures in place to support you such as allowing you to freeze repayments or make reduced payments until things start to get back to normal.

Consider Responsible Borrowing

If the COVID-19 pandemic has left you on a reduced income, you might have considered the option of borrowing money to help you cover your personal expenses for the time being. But if you don’t have the best credit rating, this might be difficult to achieve. New Horizons is a short-term loan broker that will help you find the best loan for bad credit. New Horizons also offers a range of informative articles and guides to help you make sure that you are borrowing as responsibly as possible while avoiding putting yourself in further financial difficulty. You can find loans that are repaid in full on the next payment date or spread out across a number of months.

Reduce Business Expenses

If your business has to close down for a Tier 3 lockdown, it’s worth considering which expenses you have to continue paying and which you can get rid of for the time being. For example, any offline marketing that directs potential customers to your brick and mortar location might be worth cancelling for now until they are of use to you again; if you’re setting up online then that money is probably better off spent on building your online presence and letting your customers know that you’re still around but with a different way of doing things.

Consider Starting Something New

If your business is in an industry like entertainment that would be difficult or impossible to set up online quickly, it might be worth the option of considering starting something new to help you make it through the pandemic. Many business owners have been successful with a completely new venture while their original company had to close. It’s worth considering new business ideas that could be set up quickly and are likely to be in high demand right now, such as food delivery services or an online store for face masks, hand sanitiser and other pandemic essentials. If you have a skill like web design or writing, you might be able to find some freelance work online to keep you going until your business can get back to normal.

Along with being aware of any financial support that is available to you, keep these ideas in mind to help you and your business stay afloat during these uncertain times.

BEATTIE APPOINTS CHIEF HAPPINESS OFFICER

Beattie, the integrated communications agency, has appointed a chief happiness officer.

Rebecca Longbottom’s remit is to keep everyone in the agency smiling by circulating fun videos, inspiring messages and uplifting emails.

“With almost everyone working from home, its important our people continue to feel part of the Beattie family,” said managing director Rachel Gladwin.

“We’re determined to ensure that isolation does not become a problem for anyone, especially those living on their own.

“Rebecca is doing a great job, rousing our spirits and ensuring we don’t get downbeat with the endless stream of disheartening C19 stories dominating the press, broadcast and social media.”

Rebecca said: “I’ve got the best job in the agency. I’m loving it and so are our people across the UK and Ireland.”

Beattie Communications is also giving staff access to a dedicated health and wellness app and individual counselling, if required.

The app contains guides and games to help with mindfulness, sleep, relaxation and stress management.

Beattie Communications is headquartered in London and has offices in Manchester, Leeds, Glasgow and Belfast.

Kate Palmer appointed HR Advice and Consultancy Director at Peninsula

Manchester-based global employment law consultancy, Peninsula Group is delighted to announce the appointment of Kate Palmer as HR Advice and Consultancy Director at Peninsula. As a result of this appointment, Kate will now sit on the board of UK Directors.

Kate joined the organisation nearly 20 years ago as a Duty Consultant. In that time, she has worked her way up the Peninsula Career Pathway significantly with her role progressing into a senior director position with the business.

With full responsibility for the management and leadership of Peninsula’s HR advice and consultancy departments, Kate is involved in all aspects of HR and employment law advice. She develops Peninsula’s expert HR advisors and ensures Peninsula’s clients get the answers they need every time they call. Kate will also continue to play a pivotal role in building on Peninsula’s outstanding reputation for super service and delivery to business owners throughout the UK.

Commenting on her appointment, Kate Palmer said:

“I feel incredibly privileged and excited to be part of the leadership of Peninsula at such an exciting and challenging time. For the rest of this year and into 2021, we will be continuing to advance our super service and provide much-needed support and guidance to businesses in the pandemic. With new restrictions being announced daily, right now, it’s tough to be a business owner. The legal changes are complex, and the long-term consequences of making a bad decision could be severe. That’s where Peninsula comes in. Our HR experts monitor and evaluate the implications of every government update hour by hour so they can provide the best advice to ensure employers are making the right decisions.

Peter Done, Founder and Group Managing Director added:

“I’m pleased to announce Kate’s appointment as HR Advice and Consultancy Director at Peninsula. Kate has been with the business for nearly 20 years, and her appointment and career progression show that through hard work, grit and determination, your efforts will not go unrewarded in the Peninsula Group.

“Through Kate’s strong leadership, Peninsula’s HR advice service has continued to provide fantastic support to over 35,000 clients throughout the pandemic. During the national lockdown, Peninsula’s 24-hour advice line received hundreds of thousands of calls from anxious employers about coronavirus.

“The breadth and depth of her expertise and experience will continue to make a significant contribution to our business, and I believe her passion for Peninsula will help us further develop and deliver our outstanding services for the benefit of business owners across the UK.”

Crown Oil completes acquisition of £18m-turnover Star Oil

Bury-headquartered Crown Oil has strengthened its brand in the North West after acquiring an £18m-turnover oil supplier.

The company, part of the £420m-turnover Crown Oil family of companies, has completed the purchase of Stockport-based Star Oil for an undisclosed sum.

This deal for the 20-year-old business will increase Heap Bridge-based Crown Oil’s reach in the region and take staff numbers to more than 1,250.

Star Oil, set up by Christian Hatherall and Michael Doyle, has seven tankers covering the North West and supplies fuel, oil and lubricants to industrial operations, farms and homes.

Christian and Star’s 10 staff will remain with the business, while Michael will seek new opportunities elsewhere. The business will continue to trade as Star Oil for the time being.

The deal is Crown Oil’s first purchase since 2018, when it added Birlem Oil, in London, and West Midlands-based Beesley Fuels to its portfolio.

The business, established by the Greensmith family more than 70 years ago, had worked with Star Oil for some time when the opportunity arose.

Matthew Greensmith, managing director of Crown Oil Group, said: “We’re excited to have announced this deal, which will see the Crown Oil family expanding once again. Star has been around for 20 years and, in that time, has built up a fantastic reputation for great service, which will fit in with Crown’s ideology of putting the customer first.

“We’ve worked closely with Christian and Michael and we were keen to take up this opportunity to safeguard the future of Star, and strengthen our North West footprint. We are looking forward to building on these successes together and we wish Michael all the best for the future.”

Christian Hatherall, who will be senior operations manager of the business, said: “I am delighted to see the completion of this deal, which has come about from the solid relationship we have built with Crown over the years. I look forward to seeing the business flourish and grow. Being part of that growth journey and working for the Crown Oil Group brand is a very exciting prospect for me.”

Headquartered in Bury, the Crown Oil family of companies also offers fuel-related environmental services (fuel testing, fuel polishing, etc.) and has interests in utilities connections, gas supply and uPVC building products. Established more than 70 years ago by the Greensmith family, it now employs 1,250 people.