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Kuits strengthens property offering with new partner hire

Manchester law firm Kuits has strengthened its commercial property team with the hire of new partner Andrew Knight.

Andrew has 17 years’ experience acting for developers and advising landlord and tenant clients on their property portfolios and will be heading up the landlord and tenant team at Kuits.

Andrew also has experience in representing clients on renewals, surrenders, sub-lettings, licence to alter and way leave agreements.

Knight said: “Kuits is renowned for being one of the most experienced, flexible and technically-able teams within the North West, so I am thrilled to be joining a team with such a reputation.

“Joining the Firm during the pandemic has been effortless, thanks to the technology it has in place and the firm’s focus on having a warm and welcoming culture, regardless of being in the office or working from home.”

Kuits Managing Partner, Steve Eccleston, said: “Our award winning property team continues to deliver substantial deals for clients, despite the current economic climate and uncertain landscape. The addition of Andrew to our team strengthens our property offering, and we are delighted to welcome him to Kuits.”

Digital support boost for Greater Manchester SMEs during COVID-19 thanks to new partnership

Small and medium-sized businesses across Greater Manchester are set to benefit from a vital free support programme to improve their digital presence and survive the pandemic, thanks to a new collaboration between GC Business Growth Hub and Digital Boost.
Digital Boost connects small businesses and charities in need of digitisation support with a community of digital and business expert volunteers. Addressing the need for new digital ways of working, the platform helps SMEs to adapt and survive the COVID-19 crisis, while also contributing to their long-term competitiveness.

GC Business Growth Hub – part of the Growth Company and part-funded by the European Regional Development Fund – supports businesses of all sizes with peer-to-peer and one-to-one business support, offering their expertise and advice through a range of programmes and events.

It is the first time a Growth Hub has teamed up with Digital Boost, and the partnership is an important step towards helping the region’s SMEs to stay afloat.

Backed by the Department of Digital, Culture, Media and Sport (DCMS), Digital Boost has four service offerings to help equip small businesses and charities with essential digital skills.

They include: ‘Boost Calls’, one-to-one mentoring sessions with digital volunteers from top technology, agency, consulting and finance firms; ‘Boost Workshops’, interactive group masterclasses run by digital experts on all digitalisation topics; and ‘Boost Skills,’ curated online content on digitalisation, which includes access to hundreds of premium courses.

Expert volunteers come from a selection of organisations, including BCG Digital Ventures –which launched the programme along with Founders4Schools – Google, Oxford University, BT and Global Tech Advocates.

Sarah Novotny, Digital, Creative and Tech Sector Business Support Lead at GC Business Growth Hub, said: “We want to help create the foundations of a strong recovery for Greater Manchester’s SMEs to survive and thrive.

“It has been a challenging six months for businesses but, as we rebuild the economy during COVID-19, it’s important that we help firms through investment in digital technology – to not only adapt their business through digitisation, but to put them in a strong position for future growth.

“This is the first time Digital Boost has partnered with a Growth Hub and at GC Business Growth Hub we’re looking forward to working together to provide vital support to businesses at a time when they need it the most.”

Caroline Dinenage, Minister for Digital and Culture at DCMS, said: “It is vital small businesses and charities are able to seize the benefits of modern technology. The new Digital Boost platform will help these organisations develop the skills they need. We look forward to helping build a community of digital experts, who are able to offer guidance and support to these organisations free of charge at this challenging time.”

Sherry Coutu CBE, Chair of the programme’s co-founders, Founders4Schools, added: “In the past, many leaders of small businesses and charities have struggled with building up a significant online presence. COVID-19 has exposed this lag in digitalisation in dramatic ways.

“We want to help those who work in and lead small businesses and charities to survive the COVID-19 crisis and be more competitive in the long-run in today’s increasingly digital and online world.”

The collaboration between the Hub and Digital Boost comes as small and medium-sized businesses continue to face challenges during the ongoing pandemic and lockdown.

Figures from Corporate Finance Network have revealed that one in five SMEs are expected to run out of cash during COVID and 72 per cent of UK SMEs expect COVID to reduce their revenues by 50 per cent.

Small organisations are also lagging in digitalisation resulting in a major productivity and pay gap.

The Hub’s Sarah Novotny continued: “There are still ongoing challenges facing SMEs through these uncertain times, but the pandemic has also provided an opportunity to rebuild better and an important part of that is utilising digital capabilities to improve productivity and reach.

“This is a critical time for businesses, and we are here to help and support them through the Digital Boost partnership and maximise the opportunities through technology.”

HIRING HUB LAUNCHES PORTAL FOLLOWING MARKET DEMAND

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Recruitment technology company, Hiring Hub, has announced the launch of its new recruitment agency management tool, Portal.

The platform, which helps companies track third-party recruitment activity, performance and spend, follows a successful pilot earlier this year for the award-wining Manchester-based firm.

Ranked among the UK’s top recruitment companies by independent review site Trustpilot, Hiring Hub’s marketplace is used by over 500 employers, including Deliveroo, On The Beach and SSE.

Its new solution, Portal, which has been developed during lockdown, will offer large organisations the ability to manage all third-party recruitment activity in one place, providing insight into recruitment metrics, supplier performance and spend, while ensuring compliance and simplifying payments.

The concept was born from market demand, following enquiries from enterprise companies with in-house recruitment teams looking for greater flexibility, visibility and control of third-party recruitment.

Hiring Hub used direct feedback from talent acquisition and procurement professionals at those organisations to help shape the product.

Experienced HR Tech sales leader, Daniel Locke, formerly of Pathmotion and Textkernal, has been hired by Hiring Hub to take the recruitment agency management tool to market.

Simon Swan, CEO at Hiring Hub, said: “We were approached by multiple companies looking for a platform through which they could consolidate all recruitment agency activity.”

“Looking into this problem, we found significant demand for a solution that would help large organisations overcome slow supplier onboarding processes, non-compliance, and disconnected payment systems, as well as a tool to provide a global view of supplier performance data.”

“As a result, we are now pleased to introduce Portal to address this gap in the market.”

Based in Manchester’s Northern Quarter, Hiring Hub boasts industry-renowned, ex-Adecco CEO, Peter Searle, former N Brown boss Angela Luger and the ex-MD of Lorien PLC, Ian Brookes, on its Board.

Chairman Peter Searle, commented on the launch of Portal: “Hiring Hub has created an exceptional technology platform and value proposition, providing a seamless, virtual route to working more effectively with recruitment specialists that is essential for employers in today’s market.”

Swan continued, “This is an exciting time for Hiring Hub despite the economic turbulence. We have weathered the worse of the pandemic and are grateful to be in the position to expand our products and services to meet market demand and enable further, international growth.”

Fire door manufacturer recruits 40 extra staff

A Rochdale fire door manufacturer has grown its workforce to 100 just 18 months after it was rescued from possible closure.

PDS, in Littleborough, had only 60 staff and a turnover of £7m when former co-founder Tim Fairley headed up a 14-strong consortium and bought it back in March 2019.

In just 18 months the company has recruited 40 new members of staff to take the workforce to exactly 100 and grown turnover to £10m – despite being locked down at the start of Covid-19.

The company has invested £1m in new machinery and product testing and certification and plans to expand into the healthcare and education sectors in 2021.
Managing director Tim Fairley said: “Our strategy has all been about going for profitable and organic growth. Our order book now stands at more than £2m so we’re very optimistic about 2021.

“Reaching 100 staff is a significant milestone for PDS but we hope it’s just the first of many.

“It’s also good for the local economy. 32 of our 40 new recruits in the last 18 months have a Rochdale postcode and the balance live within 10 miles and it’s vital that money goes into the local area. We’re also committed to recruiting even more apprentices.

“Although our work is UK-wide we’re working with a number of Rochdale companies like H Bell & Son and Jackson Jackson & Sons and our fire doors and screens are being installed in the Greater Manchester Fire Service Museum in Rochdale by contractor Casey Group.”
PDS are specialists in the manufacture of FD30 and FD60 security fire doors, with the number indicating the minimum minutes of protection the doors must offer against fires.

Mr Fairley co-founded PDS in 2003 and grew the company to a turnover of £13.5m and a workforce to 148 when it was acquired by US-based door manufacturer Masonite International Corporation.
However, by 2018 turnover had fallen to around £7m and the workforce to 60 when Masonite announced it was considering closing the Littleborough facility altogether.

In a bid to prevent it closing Mr Fairley formed part of a consortium that bought the business back and set about reviving its fortunes.

Its fire doors are mainly used in multiple occupancy buildings and their importance was highlighted by the 2017 Grenfell Tower tragedy.

Mr Fairley said: “The product testing and certification is crucial because you cannot supply a fire door into the social housing sector that doesn’t comply with the most up to date certification and that’s exactly as it should be. It’s why we’ve continually invested so heavily in our product testing and development.
“Moving forward we think the education and healthcare sectors have real potential for us with the planned investment from the government. They all need fire doors, albeit to a slightly different specification.

“We are currently undergoing another tranche of investment in plant and machinery to get into those sectors but we’ll do it.”
Mr Fairley said PDS was on track to grow turnover from £9m to £10m this year despite the impact of Covid.
“We estimate Covid cost us around £300,000 and we didn’t get a single invoice out the door in April,” he said.

“However we’re a healthy and resilient business, we didn’t panic and all our growth has been organic and done without any borrowing.

“It was a big decision to buy the business 18 months ago but we knew the potential and our approach of investing in new machinery and growing the workforce means the future looks bright for PDS.”

Councillor John Blundell, cabinet member for regeneration, business, skills and employment at Rochdale Borough Council, said: “PDS is a brilliant asset to Rochdale’s vibrant business community and its ability to grow during Covid is testimony to its leadership.

“The impact of closing would have been devastating but the fact they’ve grown by 40 staff to 100 staff is a fantastic transformation.”

MANCHESTER GIN CREATOR WINS AT THE 2020 SPIRITS BUSINESS AWARDS FOR ITS DISTILLERY EXPERIENCE

The Spirit of Manchester Distillery, producer of Manchester Gin, was best in class at the Spirits Business Awards this week, as winner of best Distillery Consumer Experience, in the Tourism awards category.

The international award categories comprised of five areas: Retail and Marketing, Sustainability and Innovation, Tourism, Products, and People, with each award having a winner and runner-up.

The 2020 judging panel included many prestigious industry names, including The Spirits Business editor, David T Smith, and spirits writer and co-founder of the Craft Distilling Expo; Bryan Rodriguez.

The Distillery Consumer Experience Award was one of two awards in the Tourism category and top position was awarded to the Manchester distillery which is housed under Grade-II* listed brick railway arches in the city centre.

Speaking about why the distillery received top marks above other distilleries from around the world, Rodriguez said: “I love that you can make your own gin with the mini stills, it’s a great way to enhance your experience.”

On the award win, Manchester Gin Co-founder and Master Distiller Seb Heeley said: “It has been a really tough year for many businesses within the drinks industry so to be recognised for our distillery tours really is an honour. We can’t wait to get back open and welcome guests to the distillery as soon as it’s safe to do so.”

Manchester Gin opened The Spirit of Manchester Distillery under Grade-II* listed brick railway arches in central Manchester in September 2019. Here visitors can take part in gin tours, guided tastings and can experience distilling their very own spirit in intimate gin-making sessions. What sets this distillery experience out from all others in the north west, is the adjoining premium cocktail bar and restaurant, Three Little Words. Here guests can try the lovingly created cocktails and ever-evolving food menu, all inspired by the botanicals used in the creation of the gins.

The annual awards ceremony that launched in 2019 took place virtually this year due to social distancing restrictions across the UK. The judging panel scrutinised this year’s nominations over Skype and the verdicts were broadcast live on YouTube on Tuesday 1 December.

Xmas Party Heroes has raised over £1.2 million in less than a month, with over 200 charities now signed up to the initiative

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A campaign launched by a Greater Manchester company urging businesses to donate their unused Christmas party budgets has raised more than a million pounds for charities in less than a month since it launched.

With traditional workplace Christmas parties unable to take place this year due to coronavirus restrictions and social distancing, businesses are instead pledging the funds that they would have spent on celebrations to charities of all sizes instead.

As companies switch to online, virtual gatherings for 2020, donations via the Xmas Party Heroes campaign have so far reached £1,244,677.50, with the total increasing fast.

The campaign is not limited to party funds – some organisations have also been donating the cost of their usual gifts to corporate partners, and giving to charity instead of doing secret Santa presents in the office.

Xmas Party Heroes aims to help overcome the significant drop in funding for good causes caused by the Covid-19 pandemic. A report by the Chartered Institute of Fundraising (IoF) and Charity Finance Group (CFG) found that charities are expecting an average 24% reduction in funding this year – equating to a £12.4 billion loss of income for good causes as a whole.

Most charities have seen their entire events season wiped out for 2020, with Britain’s largest organised fundraising events, including Cancer Research’s Race for Life and the Alzheimer’s Society Memory Walk, cancelled.

Xmas Party Heroes is the brainchild of Mark Hawthorn, the CEO of Bolton-based investment company Landmark Group, who had the idea when considering the organisation’s Christmas plans.

After he consulted other businesses and the concept received a positive reaction, Mark and his team launched the Xmas Party Heroes website to provide businesses with a simple way of pledging Christmas party funds to charities.

It took off immediately, raising over £500,000 in just a few days and hitting the million-pound milestone a couple of weeks later.

No money is received by the Xmas Party Heroes campaign – instead, companies pledge through the Xmas Party Heroes website, and donate directly to their chosen charities.

Many Greater Manchester businesses have already pledged the unused portion of their Christmas party funds, including Timpson, headquartered in Wythenshawe.

James Timpson OBE, CEO of Timpson, said: “This is a great idea for companies to help others when they can’t celebrate Xmas with their colleagues. I’m amazed it’s not been thought of before.”

Hurstwood Holdings, a Manchester-based property management company, will be donating their unused party funds to Destination Florida – a children’s charity based in Eccles that provides the holiday of a lifetime to children with life-threatening illnesses and conditions in the North of England.

Kendra Energy has donated £200 for Bolton Lads and Girls Club, and environmental consultancy e3p Ltd has pledged to donate to both local mental health charity Mind Manchester and local homelessness charity Big Change MCR. Salford-based DOMU Brands has donated its Christmas party budget to help with typhoon support in the Philippines.

Many businesses are also choosing to keep their Xmas Party Heroes donations anonymous, with one organisation privately donating £100,000 – the initiative’s first six-figure pledge.

Landmark Group itself will be holding a virtual Christmas gathering and has donated £15,000 to Onside Youth Zones, a charity building a national network of youth clubs for youngsters aged eight to 19.

Mark Hawthorn, CEO of Landmark Group, said: “We all know that Christmas is going to be different this year. Traditional Christmas parties simply aren’t possible due to public health restrictions, so businesses of all sizes and sectors are choosing to swap their ‘work dos’ for smaller, socially-distant, or virtual celebrations instead.

“We also know that donations for charities have dramatically decreased due to the pandemic, with many charities unable to carry out their traditional fundraising activities and events. With Xmas Party Heroes, we wanted to raise awareness of this issue – and more importantly help to raise some much-needed funds for good causes.

“I’m absolutely thrilled that Xmas Party Heroes has raised nearly £1.2 million in such a short amount of time, and very thankful to the many businesses that have so far stepped up to donate to their chosen charities. The support we have received from business leaders and charities alike has been incredible.

“However, we’re not finished yet. Over £1 billion is reportedly spent in the UK each year on Christmas entertaining by businesses. It’s so important to recognise and celebrate the hard work of staff as best we can, but we also know that without large, in-person parties taking place, the vast majority of that figure will now go unallocated. The potential is there to raise tens of millions of pounds for charity.

“We want to keep momentum going, so that this festive season and at the end of such a tough year, we can help to make a massive difference to hundreds of great charities that are helping those that need it most.”

Kathryn Morley, CEO of OnSide Youth Zones, said: “We’re delighted to receive this £15,000 gift from the Landmark Group as part of the tremendous Xmas Party Heroes campaign. This gift will help us deliver support through Youth Zones to thousands of young people in disadvantaged areas across the country.”

As part of the Xmas Party Heroes initiative, any business can donate to any charity it chooses.

Trafford-based Property Alliance Group has donated funds to Ronald McDonald House Charities UK.

Jon Haward, Executive Director at Ronald McDonald House Charities UK, said: “The #XmasPartyHeroes initiative is a fantastic way for businesses to show their support for charities at this time, in lieu of the money they would have spent on their Christmas party.

“We are so grateful for the ongoing support from Property Alliance Group over the past few years. It’s incredible they are getting involved in our Christmas Bedside Appeal by being a Xmas Party Hero; Their support will help keep families close to their child in hospital this Christmas.”

Victoria Russell, Director at Property Alliance Group added: “Charities need support more than ever in 2020 and Xmas Party Heroes is a great way to raise a significant amount of money and awareness.

“The Covid-19 pandemic has hit disadvantaged communities the hardest, with increasing numbers of children and young people that would not have previously been identified as vulnerable, now moving into thresholds of higher need.

“Unemployment is increasing, loneliness, food poverty, issues relating to emotional health and wellbeing are all on the rise, which create additional demand and pressure on public services. “It’s great to see so many businesses getting behind this idea and helping to raise much needed funds.”

Businesses and charities alike have been taking to Twitter using the #XmasPartyHeroes hashtag to share their support. Dragon’s Den star Theo Paphitis has called the initiative “a great idea”, and comedian Joe Lycett said it was “neat”.

More than 200 charities of all sizes and that fundraise for a variety of causes have joined Xmas Party Heroes and voiced their support for the initiative.

Laura Woodcock, Head of Community Relationships, Central, at Teenage Cancer Trust, said: “In these difficult times young people with cancer face uncertainty and isolation like never before. It’s refreshing to see campaigns like Xmas Party Heroes which aims to unite organisations in coming together to support charities at a time when they most need it. The current pandemic has had a huge impact on our ability to raise funds. Every pound pledged for Teenage Cancer Trust via Xmas Party Heroes is vital in supporting our specialist services for young people aged 13-24 with cancer.”

Rachel Laycock, Senior Corporate Fundraising Manager at Royal Manchester Children’s Hospital Charity, said: “We’ve lost a number of fundraising events this year but we’re hopeful the generous support of businesses across the UK could help us turn things around. We fundraise for vital treatment, research and care projects for the children’s hospital and that funding benefits the 280,000 young patients our hospital sees each year.

“Anyone who wishes to support us through Xmas Party Heroes can be assured their donation will make a significant difference to our young patients – not just at Christmas, but throughout the year.”

Tess O’Callaghan, Senior Corporate Partnerships Manager at the NSPCC, said: “We’re really excited to be part of the #XmasPartyHeroes campaign. This year has been really tough for children and young people across the country, with the coronavirus restrictions turning their lives upside down. The NSPCC has remained here on the front line to help vulnerable children and their families, but we need your support to ensure that we can continue to provide that lifeline over the Christmas period.”

Paul Jackson-Clark, Director of Engagement at Parkinson’s UK, said: “It is fantastic to see an initiative like Xmas Party Heroes encouraging companies to support charities like Parkinson’s UK by donating the funds that would otherwise have been spent on Christmas parties. The coronavirus pandemic means that the festive season may be a little different this year – but there are still plenty of opportunities like this to support good causes.”

Mark Hawthorn’s charity campaign has already spawned international sister movements. CanadaHelps, the largest platform in Canada for donating and fundraising online, is helping to funnel donations direct to one of Canada’s 86,000 registered charities. A version of Xmas Party Heroes has also been launched in Norway.

For further information, visit http://www.xmaspartyheroes.co.uk or follow @XmasPartyHeroes #xmaspartyheroes on Twitter.

New programme to create powerful network by connecting Greater Manchester’s key employers to region’s world class expertise

GC Business Growth Hub has launched a new programme to supercharge Greater Manchester’s large employers by helping them to unlock their productivity growth.

Working with companies with more than 250 employees, the Hub’s dedicated large company programme – Catalyst – will provide large companies with access to Greater Manchester’s business ecosystem and networks, including start-ups, SMEs and venture community/third sector organisations as well as national government bodies.

The aim of Catalyst is to help further strengthen the key employers within the region while promoting inclusive growth for all.

Greater Manchester’s large employers are an intrinsic part of the region’s long-term development plans and ambitions, and of vital importance to its future success.

By harnessing the power of Greater Manchester, Catalyst aims to evoke positive change across the region, enabling growth, creating jobs, and improving lives by combining the strength of business with local intelligence and networks.

With unrivalled regional knowledge and a wealth of commercial expertise, the Hub’s dedicated Key Account Managers will gain an in-depth understanding of business’ focus and objectives, before connecting companies to its extensive network and resources.

Working from a bespoke action plan which is tailored to each individual business, the Key Account Management team will introduce firms to industry experts, SME businesses, third sector organisations and a suite of professional services that will take businesses to the next level.

This will include helping to solve supply chain challenges and diversification of core products to corporate venturing opportunities and innovation strategy. Catalyst will act as the conduit to create local collaborations and partnerships that increase resilience, boost productivity levels and drive inclusive, ethical and sustainable growth, whilst realising the ambitions of the region.

The programme addresses the region’s need to close its productivity gap with the rest of the UK and to ensure that all parts of the city region can contribute to and benefit from localised economic growth.

With Catalyst, not only does it benefit large companies directly, but it also recognises the important role they play in shaping the future of the region.

Employers will also have the opportunity to engage with more CSR focused activities from supporting the Greater Manchester Good Employment Charter or the gifting of the apprenticeship levy to smaller businesses encouraging the growth of valuable apprenticeship options.

Catalyst’s six service areas include: Leadership Development, Commercial Excellence, Operational Efficiency, Talent Management, Planning for the Future, and Environmental, Social and Corporate Governance.

Lynne Gillen, Key Account Management Lead for GC Business Growth Hub, said: “This is an exciting time for the Growth Company as we work towards closing Greater Manchester’s productivity gap with the rest of the UK and ensuring that all parts of the city region can contribute to and benefit from, economic growth.

“Working closely with Key Account Managers under the Catalyst programme, we can help large firms develop successful, long-term, strategic relationships with local authorities, national government bodies and the wider Greater Manchester ecosystem, ensuring their strategy aligns with important initiatives in Greater Manchester and beyond.”

To work effectively with GM’s large company community, Catalyst also comprises a partnership working group which includes large businesses from sectors including manufacturing, hospitality, travel, construction, professional services, telecommunications, healthcare, ecommerce, and logistics.

The partnership will meet quarterly to discuss challenges and opportunities that they are facing and how alongside the Hub, they can work together to successfully overcome any barriers.

Sallyann Betts, Head of Account Management and Client Engagement at GC Business Growth Hub, said: “Greater Manchester is home to dynamic and diverse large companies working across a number of key sectors.

“At this time of uncertainty, it is more important than ever to work with those companies and organisations that are growing their businesses, creating jobs and prosperity and attracting investment into the area.

“By working with them through our new programme – Catalyst – we can ensure they are getting the best possible support as they strive for further growth.”

Graham Richards, Brand Director at Ronhill, HILLY, Altra UK part of OSC Running, added: “I was made aware of the different services and support available to larger organisations through our Key Account Manager Eleri Roberts, who identified areas that would help us including; mentoring, working with local schools and mental health and wellbeing initiatives.

“Considering the impact of the ongoing pandemic, we found the Growth Company initiatives alongside the webinars we attended to be both valuable and enlightening and we look forward to working with the Catalyst team going forward.”

To sign up and for more information about Catalyst visit www.businessgrowthhub.com/catalyst

Eligibility Criteria: UK owned businesses who have a minimum of 250 employees and a turnover of €50 million.

To access expert support, funding and tailored resources, email BGH@growthco.uk or visit www.businessgrowthhub.com for more information about the organisation’s extensive range of services.

This and other GC Business Growth Hub projects are part-financed by the European Regional Development Fund (ERDF) as part of a project designed to help ambitious SME businesses achieve growth and increase employment in Greater Manchester. The Hub is also supported by the Greater Manchester Combined Authority and Greater Manchester local authorities.

Onward Homes awarded for its tenant engagement response to Covid-19

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Onward Homes, a leading provider of over 35,000 affordable homes in the North West, has been awarded at the 2020 UK Business Tech Awards in recognition of its innovative tenant response to Covid-19 in partnership with social housing technology provider, Voicescape.

Securing the award for Best Application of Tech in the Public Sector, Onward Homes and Voicescape were praised by the acclaimed panel of independent judges from across the technology sector, not only for the ethos of their idea but for using tech to do good.

When the global pandemic struck, Onward Homes wanted to check on the welfare of its tenants but needed a quick and efficient way to do so. With the help of Voicescape the housing association found itself well-placed when the government lockdown necessitated a rapid reconfiguring of vital services, increasing engagement with its tenants across the North West of England in less than one week.

Voicescape delivered a customer communication solution that allowed the housing association to triage its stock and focus attention on those in need. Voicescape completed three rounds of survey calls for Onward Homes in April, May and June which resulted in 74,640 calls being made, as well as 16,600 voicemails and text messages delivered. Onward Homes received 20,841 responses with over 91% of tenants confirming they were “OK”. 1,698 tenants asked for assistance and received a direct phone call from Onward Homes’ customer team.

Andrew Kidds, Customer Experience Director at Onward Homes, said: “What started out as a way to check in on our most vulnerable customers has grown into something much bigger for our organisation. We’ve already completed a second campaign to deliver advice to 20,000 customers and keep them updated on services, which has not only increased the level of tenant engagement but it also reduced the volume of inbound enquiries. Receiving this award is testament to the success of implementing responsive, customer-centric communications. We look forward to continuing our work with Voicescape to build further on this positive progress with our tenants.”

John Doyle, CEO of Voicescape, added: “Onward Homes launched a concise communications campaign centred on the welfare of its tenants that resulted in stronger relationships at the most challenging time for many people. By automating thousands of tenant engagements its team was able to maximise resources and quickly identify those in need, achieving the desired results in one week.

“Our mission is to offer solutions that deliver instant and valuable tenant feedback. Our work with Onward Homes demonstrates this in action and for our partnership to be recognised from outside of the social housing sector and awarded by such a respected panel of judges is proof of how technology can be successfully applied to build more sustainable tenancies.”

MANDALE COMPLETES APARTMENT SCHEME AT FORMER BOLTON COTTON MILL

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Property developer Mandale Homes, working in partnership with ELG Planning, has successfully completed the conversion of a former historic Bolton cotton mill into 59 modern apartments in a strategic intervention area of the town.

The two four-storey mill buildings, which date back to 1890, sit between River Street and Saville Street and have been transformed into 50 one-bed and 9 two-bed apartments, featuring an internal gated courtyard for residents with 13 car parking spaces.

A third building accommodates a secure cycle storage and a duplex. The main external façade of the building was retained with an additional storey created on one block.

The residential development is sited in the strategic Trinity Quarter mixed-use intervention area, one of six in Bolton Council’s £1bn masterplan and also features a 50ft mural featuring the town’s industrial history created by a local graffiti artist.

As well as the Merchants Place scheme, Mandale Homes has submitted a further planning application to transform Bolton’s former Post Office on Deansgate, which closed in August 2018, into 48 apartments with a rooftop extension. The developer plans to bring the empty building back into re-use for 38 one-bed and 10 2-bed apartment units on the strategic brownfield site.

Richard Harriman, Sales Director, Mandale Homes said:

“We are delighted to complete the regeneration of Merchants Place into modern homes for the local community. It has been refreshing to work with Bolton Council in a flexible, adaptable and co-operative way to deliver this residential scheme in a strategically important area in the town. It was also particularly rewarding to deliver the scheme in such a stringent and challenging climate due to the pandemic.”

Jeremy Good, Director, ELG Planning commented;

“Merchants Place shows what is possible with a collaborative and flexible approach from Mandale and Bolton Council. Mandale has introduced a number of public realm features which have greatly enhanced the surrounding areas and expect it to kickstart future investment in the area.”

Deputy Leader of Bolton Council, Cllr Martyn Cox, said:

“Trinity Quarter will be a gateway to the town centre featuring a 100 metre skylink bridge and a £6.5m five storey Grade A office development as part of Bolton council’s £1bn town centre masterplan and Mandale’s commitment to providing high quality and stylish new apartments across two sites in Bolton demonstrates the confidence in developers that we are a town to invest in.”

“The Merchants Quarter development is important for Bolton’s future development and provides different types of homes to attract more people to live in Bolton Town Centre. We have a number of different sites to develop and partnership with private sector is key for driving forward our regeneration plans.”

Why Parcel Delivery Businesses Have Boomed in the Pandemic

The COVID19 pandemic has been with us for the better part of a year now, and the way we live and are responding to the limitations and risks it is putting on us are causing many changes to the way we’re going about our daily lives and accomplishing tasks that might have been routine before. One of the ways that our lives have changed the most is simply the ability to leave the home to perform all the tasks we have to – like going to work or buying groceries.

The Surge in Demand

We’ve all been at home for more of this year than likely anytime in our recent memory and that means we’re looking for things to pass the time. Naturally this saw a jump in the uptake of digital subscription services like Netflix, Xbox Game Pass and PlayStation Plus, but the real winner when it comes to business boom can be found in the delivery industry.

The actual surge in the parcel delivery business happened slightly before the pandemic gripped the UK in full force. Earlier this year we experienced some big storms in the UK and that drove a shift from high street sales to delivery and ecommerce solutions. This means that when the pandemic did take hold, delivery businesses were already seeing higher than normal demands, spurred on by bad weather and fear and anxiety around the pandemic and visiting high street stores given the risks involved. All these factors created the perfect storm for food delivery businesses like Deliveroo as well as ecommerce stores big and small to thrive.

Lower Consumer Spending

It’s true that thanks to businesses faring poorly during the pandemic and associated lockdown levels, consumer spending has seen a significant decrease this year, but it has hit each industry differently.

In the United States, for example, you’ll find a significant decrease of up to 90% in the areas of travel and tourism while grocery stores and ecommerce stores saw more than a 50% growth this year. That growth in ecommerce has led to an enormous growth in the business of parcel delivery. It’s led to a severe impact in the turnaround time of deliveries, but consumers have been seen willing to wait for longer deliveries instead of heading out to the high street stores.

There Have Been Increased Costs

Because of the increased awareness of personal hygiene, and the need to provide both customers and staff with personal protective equipment (PPE) like masks, gloves, face shields and hand sanitizer when they visit brick and mortar locations, the costs of operating these physical locations has shot up.

It’s driven a lot of retail companies to look at ways they can increase the sale of goods without having customers physically visit their locations. With a shift in the way we’re doing business, and a prediction that this shift is going to be at least somewhat permanent, there are more couriers than ever on our roads. Courier insurance has seen a surge in business and comparison websites like Quotezone who can compare policies from the top courier insurance providers have become more important for companies who find themselves increasing their delivery staff.

Innovation in The Space

Innovation amongst retailers globally has seen some innovation taking place in the space, including a stronger focus on delivery services for almost everything. Grocery deliveries have seen enormous spikes in the number of requests and services like Sainsbury’s Chop Chop, Deliverooand Beelivery have seen record spikes in traffic and requests across their services. Consumers are turning to the idea that ordering groceries that can be delivered less than an hour after ordering for a nominal fee is more convenient and safer in the current climate than making the trip to the supermarket, and the surge in delivery business market shares are showing this.

It’s Not All Good News

Food delivery has also experienced its fair share of growth, partly due to the restrictions in place and partly thanks to consumers wanting to stay home and not put themselves at risk by visiting restaurants and take away shops. The bike and car food delivery services are seeing this surge directly and benefiting from it for home deliveries in the evenings and weekends, but the opposite is true for the inner city where the large change to working from home has meant the number of employees ordering lunchtime meals from these services is way down. Some of these delivery drivers have reported income losses of more than 50% from the shift in working patterns. This is starting to recover slowly thanks to the easing of some restrictions and some employees returning to work.

As we reach a level of normality in the chaos that we’ve been living through over the last few months, things like deliveries are becoming more and more part of our new normal, and that’s something that most analysts believe is here to stay long after the threat of COVID subsides.