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Why Organisational Agility is a Key Business Trend for 2021

In a new industry survey 89.7% of client businesses said that the most significant thing they are changing in 2021 is ‘ways of working’, with more than a third of those questioned planning to change something as fundamental as a business model.

A major trend in line with this wave of change is a move towards Organisational Agility, which is being adopted by a host of major brands as a way to optimise ways of working and to improve overall effectiveness across all departments.

Supporting brands such as Sky Gaming, AO.com, Tui and Ebay with their adoption of agile concepts beyond software development, Louis Georgiou, Managing Director of Code Computerlove, highlights five key reasons why agile transformation is a major trend in 2021.

  1.  Empowering and motivating teams – while removing silos

Increasingly, organisations are realising the benefits of restructuring to realign their teams around holistic customer experiences; ensuring these new team structures have the capabilities to deliver end-to-end customer journeys, cutting through legacy functions and departments, removing the silos, bottlenecks and conflicting priorities and goals that historically have been restrictive barriers to growth. With an agile approach, these new multidisciplinary teams are aligned around shared objectives and goals, work collaboratively and iteratively, and use data and customer insight to drive their work.

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Teams driven by holistic business objectives (usually OKRs), working to deliver successful customer outcomes, inherently have a greater degree of autonomy which further fuels their motivation, collaboration, speed and ownership of results.

  1.  Rapid Transformation

Looking at the team as a combined unit (blending client and agency staff) with agile methods creates a true partnership, where all team members are working towards a common purpose. This hybrid model also allows teams to scale and adapt as necessary, utilising agency expertise to meet evolving business and customer needs, further baking agility into the working model and driving rapid transformation.

  1.  Continual Improvement

Agile methodologies ensure teams regularly reflect and ideate on how they work together, not just acting on data to improve what the business creates. Lean methods troubleshoot the root cause of issues and put remedial practices in place to ensure they don’t reoccur.

We have seen benefits in having a collectively understood ‘North star’ that all parties are working towards, but with rapid cycles of continuous delivery and continual improvement. This approach, derived from well-established agile methodologies, can be applied across all aspects of the team – again, not just software or development focused teams.

The short, iterative cycles ensure constant progress and provides continual measurement,

feedback and learning to determine next priorities and course correction when needed.

  1.  Best-practice remote working

With the use of agile-related collaboration tools, home working can be more efficient. Teams use a Kanban board to visualise work to be done, which is accessible by all and updated daily.  Everyone is accountable and there is no need for additional reporting.  Simple routines, such as a 10 minute daily check-in, keeps teams connected and focussed.

Similarly, with increased management challenges associated with remote working, agile brings less reliance on traditional hierarchical leadership with self-organising teams and greater accountability reducing the need for prescriptive management.

  1.  Recognising waste – so to improve productivity 

Lean hates waste, and lean/agile processes help to identify your value stream (process flow) and eliminate the barriers (waste). With measurement, reflection,prioritisation of work and working in small increments, you can use data to inform what you do next and continually improve.

Louis added: “Agile practices have shifted from being solely for software development to an approach being adopted business-wide; and it’s more than just applying new processes or finding new ways of working, it’s about being fundamentally more adaptive and responsive to change.

“Organisational changes that have been brought on by Covid, where teams have been forced to find ways to maintain internal efficiencies while working remotely, have brought Agile to the fore.

And further to this, Agile is increasingly being recognised as a hugely effective way a business can optimise its people, adapt to change quickly and efficiently (not just when pandemics strike but in a fast-changing world) and be overall more effective.”

SAS Daniels boosts property team with ten appointments

Greater Manchester law firm SAS Daniels LLP is announcing a raft of new appointments to its commercial and residential property teams following a surge in property transactions in the region.

The ten appointments are spread across the firm’s four offices and include two in the Stockport office. Germaine Peters joins the firm as a senior associate in the commercial property team while Janine Murphy has been hired as senior conveyancing solicitor and head of the residential team in Stockport. Tim Jordan has also been appointed director of conveyancing for the residential property team across SAS Daniels’ four offices.

In the Chester office, in the residential property team, Jessica Feely, Shirley Vels and Rio Rogers have been hired as conveyancing assistants while Colin McWilliams has joined as a solicitor. Meanwhile, Rob Hughes has been appointed as a senior associate in the commercial property team.

In the Congleton office, Laura Bushell has been appointed conveyancer in the residential property team and Hannah Johnson joins as a solicitor in the commercial property team based in Macclesfield.

Nigel Read, head of the residential property department at SAS Daniels LLP, said:

“Despite the continuing effect of the pandemic, both the residential and commercial property markets have been very busy in 2020 and we are delighted to welcome these fantastic additions to all of our offices. They bring a wealth of experience and local knowledge to our teams.”

SAS Daniels LLP provides a full range of legal services and has four offices located in Chester, Congleton, Macclesfield and Stockport.

SoMo appoints Jamie Jolly as Managing Director

SoMo, a UK specialist lender based in Manchester, has appointed Jamie Jolly as Managing Director to drive forward the businesses evolution following its recent rebrand from The BridgeCrowd.

Jolly, who has over 20 years’ experience in the lending sector, has joined from Revverbank, where he was Head of Real Estate. He was previously Head of the Commercial Specialist team at Together and had been with the business for nearly 15 years.

Having worked across many different areas of the lending sector, from sales and underwriting to working with developers, broker partners, solicitors and valuers, Jamie brings with him extensive experience and understanding of the industry.

The appointment comes as SoMo looks to build on eight years of successful growth for the company. It has recently announced a significant funding line that will complement its crowd funding offering, allowing the company to expand and continue its sustainable growth trajectory.

As Managing Director Jamie will build on the company’s recent achievement of lending £132m, using his in-depth knowledge and understanding of the market to support brokers and borrowers to navigate the dynamic business environment and unlock opportunities for growth.

In his new role, Jamie will focus on utilising the teams experience, offering comprehensive advice and insight for clients, as well as continuing to build on excellent broker relationships. He will also focus on harnessing growth opportunities in specialist lending with market-leading products and working hand-in-hand with brokers to offer alternative solutions to help people and businesses grow.

Louis Alexander, CEO of SoMo, commented: “Jamie’s experience will be invaluable as we look to grow in 2021. His focus on the personal touch aligns with my vision for SoMo, and alongside his breadth of knowledge of the sector makes him a great fit to not only support the businesses evolution but our customers through the important year ahead.

We pride ourselves on being a safe, sensible and secure lender and I know that with Jamie leading the team we will continue to lend this way.”

Jamie Jolly, Managing Director of SoMo, commented: “SoMo already has a fabulous team with over 150 years of combined experience in specialist lending and has achieved £132m in loans in just eight years.

It was this bold ambition combined with a culture and mindset of truly understanding clients that attracted me to the role. With market leading products and the use of innovative technology that is ahead of the curve, SoMo brings something to the industry that’s been missing.

“The last twelve months have been challenging for the industry, but I’m optimistic about the possibilities of 2021 and I want us to be known as the relationship-focused lender which truly reflects the market we represent.

“It is crucial that we rally together as an industry, remaining open, transparent and collaborative. At SoMo we want to advocate for and lead with a culture of unity.

“With this in mind, I’m enjoying meeting more of the brilliant brokers and lenders who are seeking alternative specialist loans and working alongside them to harness new opportunities.”

DULUX PARTNERS WITH THG TO LAUNCH HERITAGE RANGE AT HOMEBASE

Dulux, the UK’s largest paint manufacturer, today announces they will be working in partnership with THG plc, the global technology platform company, and Homebase to manage and develop a bespoke launch site for its new Heritage range, which will be available in Homebase, online and in store.

The move follows the announcement that the home and garden experts Homebase has signed a 10-year partnership with THG’s end-to-end ecommerce division THG Ingenuity to transform its online shopping experience.

THG will use its globally recognised ecommerce expertise to create highly personalised experiences for the Heritage brand, developing bespoke content and tools to aid colour and product selection using real time data insights.

The new premium Heritage range by Dulux is a major launch for the brand in 2021. The exquisite colour palette is a modern interpretation of classic shades from the history of British architecture and design, reimagined for the contemporary home by the Dulux colour experts.
The range – comprising a unique new ‘Velvet Matt’ emulsion for walls and ceilings, Eggshell for wood and metalwork and a premium undercoat – has been developed to meet the highest standards of both the professional decorator and the DIYer.

Dave Elliott, Commercial Director for Homebase said:

“Our website is a major part of the way we are improving the overall shopping experience for our customers. Over the last year, our homes have become our safe havens and creating a warm and comforting environment has never been more important. We’re delighted that by launching this Dulux Heritage microsite, we have created another way to engage with our customers online, from inspiration to redecoration.”

John Kourtoulos UK & Ireland Sales Director for Dulux Paints said: “As we all spend more time in our homes, there is an increasing appetite to invest in our surroundings to create beautiful spaces. Heritage by Dulux has been created to meet the growing demand for a premium aesthetic paint that also performs reliably. The launch will drive growth and category penetration.”

John Gallemore CEO of THG Ingenuity said: “Global consumer brand owners are increasing their digital presence and looking at new and innovate ways to engage directly with their customer base, especially during the current climate. We are delighted to partner with both Homebase and Dulux to offer their customers a highly personalised experience using real time data insights and demonstrate the huge potential to do things differently.”

Alliance Manchester Business School to partner with student-run North West Tax Clinic

Alliance Manchester Business School (AMBS) is partnering with national tax charity TaxAid to provide North West residents on low incomes with tax assistance and support, as part of the first student-run clinic of its kind in the UK.

A team of eight AMBS students will be given comprehensive training to support qualified tax professionals at the North West Tax Clinic (NWTC) in providing guidance and information for North West residents on low incomes, who are facing a tax problem they have been unable to resolve with HMRC.

From February, the student team will manage a dedicated telephone helpline and will gather relevant background information to share with the team of tax professionals. The clinic operates on Tuesdays, Wednesdays and Fridays from 10am-4pm.

Launched in January 2020, the clinic – which provides free, expert and confidential advice on a range of tax issues – is also supported by the University of Central Lancashire (UCLan) and Lancaster University, and has already had a positive impact on the North West region, having saved in excess of £15,000 for local residents on low incomes since it was launched.

Wendy Wild, senior lecturer in Accounting at Alliance Manchester Business School, said: “The NWTC is a brilliant initiative, and has already had a huge impact on many people across the North West struggling with tax issues, so it’s a privilege to be partnering with the team. Our students are dedicated to making a difference in the local community, and it’s fantastic they are able to support such an important cause.”

Valerie Boggs, CEO of TaxAid, commented: “Tax can be a daunting issue and our helpline receives high volumes of calls, so the work our team does in providing guidance and reassurance to vulnerable taxpayers on issues like self-assessment tax returns, Pay as You Earn (PAYE) queries, and appeals, is vital. Alliance Manchester Business School is home to some of the greatest talent in the UK and worldwide, and it’s great to have the students on board to support the team.”

Clough & Willis promotes Caroline Rimmer to conveyancing assistant role

Bury and Bolton based law firm Clough & Willis has promoted long-term employee Caroline Rimmer. Caroline is now the newest conveyancing assistant in the firm’s Residential Property team.

Caroline joined Clough & Willis in 1990. Over the past three decades she has held various support and fee earning roles. After she had her son in 2007, Caroline stepped back and worked part time, but she has decided that now is the time for her to resume her career and focus on fee earning and growing her technical knowledge.

Caroline will be working alongside the seven strong property team, including Lorraine Stratton-Webb who heads up the department. She will be assisting in all areas of residential conveyancing; from sales and purchases, to re-mortgage work, advising landlords and tenants, sales and purchases at auction as well as the purchases of freeholds.

Lorraine commented: “Caroline is hugely respected within the firm. She knows the business inside out and her promotion is thoroughly deserved.”

Whilst Caroline said of her appointment: “I’ve spent my working life at Clough & Willis and I’ve never wanted to work anywhere else. I’m incredibly grateful to the senior team for giving me this opportunity as I know it will be a great steppingstone on which to build my future career.”

Tony Walker replaces Professor Vikas Shah MBE as President of TiE UK North

TiE UK North has appointed a new President, with Tony Walker replacing the outgoing Vikas Shah MBE.

Established for almost a decade TiE (The Indus Entrepreneurs) UK North each year works with hundreds of businesses and some of the most influential CEOs and founders across the North of England. Tony, a TiE UK North board member since May 2019, is Deputy Director at The University of Manchester Masood Entrepreneurship Centre.

He said: “I feel very proud to have become President of TiE UK North, a chapter of TiE Global, which is one of the world’s largest entrepreneurs networks.

“TiE UK North is a highly respected organisation that has a global reach and I am looking forward to continuing the fantastic work of the chapter and giving back as much as I can during my tenure.”

TiE, a nonprofit venture devoted to entrepreneurs in all industries, at all stages, from incubation throughout the entrepreneurial life cycle, was founded in 1992 in Silicon Valley by a group of successful entrepreneurs, corporate executives, and senior professionals with roots in the Indus region.

Tony, an experienced director having worked in the higher education industry for the majority of his career, said TiE’s mission of fostering entrepreneurship through mentoring, networking, education, funding and incubation is now more important than ever.

“Entrepreneurship is so vital in every region throughout the world,” said Tony.

“The more we can educate younger people about entrepreneurial solutions to the economic recovery, health care, medicines and more, the better. It’s also about making sure that the younger generation have opportunities when they are leaving school, college and university and people practicing that entrepreneurial mindset is a solution to this.”

He added: “What I really like is how TiE has committed itself to be part of the recovery from coronavirus. Because it’s entrepreneurial it needs more entrepreneurs so we’re going to support more entrepreneurs and help grow our way out of it.

“We need to unleash powerhouses all over the UK. I think the pandemic has shown that relying on one centre, London, is risky. We need to spread that opportunity out, which is something I’m hoping to do through TiE UK North.”

With a global reach and a local focus, the heart of TiE efforts lies in its five foundational programs – Mentoring, Networking, Education, Funding, and Incubation.

The TiE UK North chapter will soon announce its events programme for the next 12 months, with keynote speakers, roundtable discussions, mentor sessions and more.

More links are expected to be forged with other TiE chapters in the UK and Europe.

Tony added: “I will be looking to build on what other presidents have done in the past and adding my own flavour to that too of course as we continue to build on the growth of the chapter.

“With a focus of giving back to the community, our focus will firmly remain on generating and nurturing the next generation of entrepreneurs.”

Social launches Social Net Zero

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Integrated communications agency, Social has appointed Andrew Cameron-Smith to lead its newly established Net Zero practice.

The former head of communications at the Energy Technologies Institute – a UK government and industry funded climate change research centre, and divisional communications lead at RBS who most recently held senior roles at GoGo Marketing and SJ Event Consultancy, will support clients across a range of sectors on their journey towards achieving Net Zero.

Net Zero means achieving a balance between carbon emissions produced and their removal from the atmosphere. In 2019 the UK became the first major economy in the world to make a legally binding commitment to net zero emissions by 2050.

With business and society having an increased appetite and understanding of the need to reduce carbon emissions, Social Net Zero will advise organisations on establishing and communicating their Net Zero ambitions and achievements.

The news comes on the back of the agency’s recent expansion into ESG consulting with the appointment of Luke Cross late last year and is part of the wider growth plans for 2021 after a 15% revenue growth in 2020.

Andrew Cameron-Smith, director Social Net Zero said: “Achieving net zero is a huge undertaking but also a great opportunity. It will require large-scale and extensive innovation across the UK economy. This means change within all sectors and industries alongside rapid technological advancement and adaptions in behaviour. It also requires clear communication on why and how, and Social Net Zero will focus on supporting organisations in defining and telling their transition stories.”

John Quinton Barber, founder and group CEO of Social, added: “One of the many challenges ahead for achieving net zero will be convincing business and the public to radically change. And that will require skilled communicators. Our decision to bring in Andrew to launch Social Net Zero and lead this latest business unit in our portfolio wasn’t therefore difficult. It’s great to welcome him to Social.”

Founded in 2013, Social prides itself on meaningful work that improves lives and makes a positive social impact. The agency’s work revolves around six key pillars including its built environment proposition Social Place alongside Social Care, its social value arm Social Good, Social Lab strategic consultancy, Professional Services specialism and its creative services portfolio.

MLP Law prepares for a prosperous new year with the hire of a new Legal Director and Commercial Property Partner

Mark Turner will join the Commercial Litigation and Dispute Resolution team, and John Lomax, as Commercial Property Partner

Corporate, commercial and private law firm, MLP Law, is preparing for a prosperous new year with the appointment of two new senior lawyers.

The boutique law firm has appointed John Lomax as Commercial Property Partner and Mark Turner as Legal Director in the Commercial Litigation and Dispute Resolution team. The new additions bolster MLP’s full-service capability and expand its areas of specialism into private client work, complementing its already strong corporate and commercial B2B offering.
John Lomax has more than 30 years’ experience in commercial property law, and specialises in a variety of commercial property and land matters, including acting on commercial sales and purchases, landlord and tenant matters, all aspects of commercial leases, acquisitions and disposals for landlord and tenants, extensions, surrenders of leases, reversionary leases, and overriding leases.

Mark Turner has 25 years’ experience specialising in litigation and disputes after training in the Birmingham office of international firm, DLA Piper. He has been based in the North West since 2004 and practised at commercial firms in Manchester, Cheshire and Staffordshire. His role will involve advising and assisting clients in a variety of disputes ranging from debt collection claims to complex high value construction and probate claims.

MLP Law owner and director, Stephen Attree, said: “We’re pleased to be in a position to add to our senior team as we enter the new year, with two new hires that will add almost 60 years’ worth of legal expertise to the team. This will enable us to provide our clients with even more value and access to senior legal support – something which many other firms do not provide.

“John is a fantastic lawyer with a real variety of experience which will be invaluable to the team, including finance work for borrowers and lenders in retail and care industries. Mark is an extremely experienced and talented solicitor and taking him on as a Legal Director will make an excellent addition to our expanding Commercial Litigation and Dispute Resolution team, boosting our full-service capability, and growing our areas of specialism into private client work, as well as our existing corporate and commercial B2B offering.”

Commenting on his appointment, Mark Turner said: “MLP already offers high quality practical and commercial advice to its clients and I am excited to be joining the firm as it continues to grow the commercial litigation offering. As part of my role within the practice, I hope to continue to establish MLP as a leading dispute resolution advisor in the area.”

Mark’s appointment will continue to bolster the firm’s reputation which has been built on committed advice for growing and entrepreneurial businesses in the region.

Commenting on his appointment, John Lomax said: “It’s an exciting time to be starting in this role, as the commercial property market experiences a big change. The pandemic provides an opportunity for many to diversify and pivot their property portfolio. While many businesses question their high street and commercial office footprint, a significant number are growing their logistics channels requiring large properties and spaces out of town to support the move to online.”

MLP’s Altrincham HQ is supported by further offices in Liverpool, Lymm and Media City. It is a full-service firm that provides a range of legal services to commercial and private clients in the North West.

The firm has also taken the downtime of lockdown restrictions to refurbish its Lymm office in preparation to welcome staff and clients back for face-to-face meetings, when restrictions allow.

Make Events appoint first Managing Director, Nick Burrows

Make Events’ further growth and investment sees the company hire their first Managing Director, former TRO Board Director, Nick Burrows. This is a fundamental decision to ensure the continued growth and success of the company.

Make Events has seen their virtual event offering increase in demand and the company respond to their client needs with the creation of new revenue streams requiring new hires and recognising growing talent within their existing team.

Holly Moore, Founder and CEO comments: “At the start of 2020 it was my goal to make enough profit to be able to employ a Managing Director for Make Events. When sat at home contemplating how I would get us through COVID-19 there had to be something at the end to motivate me and that was to carry on and find an MD. A brave move and financial investment at this time.

“We decided to search beyond the events industry, and this is becoming clear that was exactly what we needed. We have started to shape the business to create the ultimate experience live, virtually and tangibly and develop into a marketing and experience agency.

“The team and I are very excited for this injection into the business.”

In his new role Nick will be responsible for the operational running of the agency and ensuring the team achieve their individual goals. He is passionate about helping companies and individuals succeed by creating clear objectives and measuring success.

Nick said: “I am incredibly excited about the opportunity to continue driving growth within Make Events in a Post COVID-19 world. The agency has great clients, great people and a great set of products and services backed up by a positive culture. The future is what we make it, and Make Events are positioned to support organisations recover in 2021 and beyond”.

Over the last six months, Make Events has added virtual events, a content studio offering graphic design, branded printing, video creation and photography, expanded their prop shop, created a bespoke gift box solution and re-branded its sister company, HM Events, offering private parties.