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#Gospel4All Campaign Launches at the Houses of Parliament

On September 19, 2023, Premier Gospel Radio station made history with the launch of its groundbreaking campaign, #Gospel4All, at the iconic Houses of Parliament in London. This event not only celebrated the enduring power of Gospel music but also marked a significant step toward gaining official government recognition for Gospel Heritage Month in the UK.

The #Gospel4All campaign is a bold initiative aimed at uplifting, inspiring, uniting, and educating people through the soul-stirring melodies of Gospel music. It seeks to celebrate Gospel Heritage Month and bring Gospel music to the forefront of British culture and education. Premier Gospel, the leading radio station for Gospel music, is spearheading this movement to highlight the positive impact of Gospel music on individuals, communities, and society as a whole.

The launch event boasted a lineup of influential guest speakers who shared their insights and perspectives on the significance of Gospel music and the #Gospel4All campaign’s objectives:

Kim Johnson MP expressed pride in the work done by Liverpool Lighthouse and Premier Gospel to shed light on the importance of Gospel music and its joyful impact. She also commended the pilot projects introducing Gospel music to school curriculums and hoped for national expansion.

Thangam Debbonair, Shadow Secretary of State for Culture, Media, and Sport, discussed the need to examine and improve support for Gospel music and artists within the cultural sector.

Kevin Bennett, Acting CEO of Premier Christian Communications, emphasised the campaign’s goal of opening doors for Gospel music programs in schools, hospitals, care facilities, and prisons.

The event also featured compelling performances from Platoon Music’s Ryan Hylton and Folabi Nuel as part of their Apple Music Gospel Heritage Month project, “A UK GOSPEL CELEBRATION.”

Muyiwa Olarewaju OBE, Premier Gospel’s Station Director, provided an insightful presentation on the #Gospel4All campaign, inviting attendees to join the movement. Premier Gospel’s manifesto pledge for #Gospel4All encompasses:

  • Uplift: Collaborating with charities and organisations to uplift marginalised communities.
  • Inspire: Engaging with young people through music, events, and mentorship programs.
  • Unite: Promoting inclusivity and diversity within the Gospel music industry.
  • Educate: Advocating for the inclusion of Gospel music in school curriculums and educational initiatives.

Join Premier Gospel in their mission to celebrate, uplift, inspire, unite, and educate through the power of Gospel music. Follow the #Gospel4All campaign on social media and be part of this historic moment.

Foresight backed Reward Finance Group achieves landmark £200 million lending milestone

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Alternative finance provider, Reward Finance Group (“Reward”), has passed the £200 million loan book milestone. 

 

The news comes just over a year after Reward received a £50m increase in its credit line from regional growth company investor, Foresight Group (“Foresight”). This increase brought the total capital committed to Reward, by Foresight, to £130 million – the largest credit facility the Foresight Private Credit team has agreed to date.  

 

In its twelfth year of continuous growth, Reward is now in the process of doubling the size of its business, facilitated by its ambitious regional expansion programme and the launch of new funding products. 

 

With a presence in Leeds, Manchester, Birmingham, London, Edinburgh and Cardiff, Reward lends up to £5 million across every sector, from start-ups to established businesses across England, Wales and Scotland. 

 

The £200 million lending milestone has been a major boost to the local economies in which Reward’s offices are located. Since its inception in 2011, Reward has supported over 2,000 businesses across the UK by providing over £1 billion of working capital. This has resulted in a positive impact in the local areas where these businesses operate; driving increased revenue, creating high-quality jobs, enabling innovation and providing the support for companies navigating difficult trading periods. 

 

Nick Smith, Managing Director at Reward, said: “Achieving such an exceptional lending milestone underlines the ongoing hard work and expertise within our team across our six regional offices. It’s also testament to the terrific relationships we’ve forged with our extensive network of SMEs, commercial finance brokers and other introducers.” 

 

Amy Crofton, Director at Foresight Group, added: “Reward has developed a niche in combining responsible lending with a pragmatic and flexible approach, acting quickly to deliver finance to companies when required. It has been a privilege to have supported such a dynamic company on its journey to date, and it is a source of pride to see the positive impact that Reward has had on local economies. We look forward to seeing what is next for the Reward team.” 

Cirrus Unveils Groundbreaking Upgrade to Contact Centre Platform, Elevating Customer Service

Cirrus, a leading provider of contact centre solutions, has announced a transformative upgrade to its contact centre platform that promises to revolutionise customer service. With a keen focus on harnessing generative AI and seamlessly integrating cutting-edge technologies, Cirrus consolidates essential tools within a single platform. This advancement is poised to empower contact centres across the UK to enhance customer service while significantly boosting operational efficiency.

The upgraded platform incorporates a range of potent technologies, including CRM, workforce optimisation, and advanced omnichannel features such as an outbound dialler, Drag-and-drop IVR, workflow builder, and agent scripting. The native integration of these elements into one platform facilitates the deployment of generative AI, particularly Cirrus ‘Copilot.’

Jason Roos, CEO of Cirrus, explains, “We have been thinking very hard about where generative AI would have the most profound impact on contact centre operations. And so, in addition to the platform upgrade, we have developed Cirrus Copilot, our ChatGPT AI assistant. Cirrus Copilot lends its support to human agents, automating tasks, offering guidance, and delivering insights that lead to stellar customer interactions. Cirrus Copilot optimisation frees agents to focus on more rewarding engagements.”

The new Cirrus platform empowers businesses of all sizes to personalise each interaction, ensuring that every engagement is meaningful. Real-time agent assistance creates a transcription for every call, enabling agents to enhance their communication with each customer. AI takes the lead in steering the conversation.

Despite the release of the new platform, Cirrus remains committed to ongoing collaboration with its valued partners, allowing for continued 3rd party API integrations. Cirrus and its clients continue to strive for excellence in customer service, setting new industry standards.

The future of contact centre customer service has arrived, and it’s powered by Cirrus.

Ripe strengthens specialist boat insurance offering with Craftinsure acquisition

Wythenshaw-based insurtech Ripe has completed its first M&A transaction by acquiring specialist boat insurer, Craftinsure.

The deal – subject to customary closing conditions – is the first that Ripe has made since Aquiline Capital Partners invested in the business last year.

Established 22 years ago, Craftinsure offers specialist insurance for boat owners. As a bespoke online insurer with a passion for its product, Craftinsure aligns closely with Ripe’s customer centric ethos and will benefit from Ripe’s cutting-edge technology and marketing expertise to drive future growth.

Increased foothold

Craftinsure currently has over 23,000 policyholders and, together with Ripe’s existing Insure4Boats brand, this acquisition increases Ripe’s boat insurance market foothold to more than 50,000 policyholders.

The combination with Craftinsure strengthens Ripe’s position in the market and solidifies its place as one of the UK’s leading specialist boat insurers.

Craftinsure founders, Mark Lee and Rob Cage, will continue to lead the business.

Landmark moment

Paul Williams, CEO of Ripe said: “Today’s announcement marks the beginning of Ripe’s strategy to expand through targeted acquisitions in specialist leisure, lifestyle and small business markets.

“This is a landmark moment for Ripe as we expand our boating portfolio through Craftinsure.

“Our two businesses share digital synergies and a likeminded, customer-focused approach. With our cutting-edge technology and delivery of products designed around customer’s individual needs, we believe this is an incredibly exciting moment for us and the customers we serve.”

Chair of Ripe Laurel Powers-Freeling said: “As an ambitious insurtech, Ripe is on a very exciting journey. Adding Craftinsure to our portfolio is an important first step in solidifying our growth, and we anticipate there will be many more announcements to come.”

Perfect partnership

Rob Cage, Co-Founder and MD of Craftinsure said: “We look forward to working with Ripe on the next step in our journey. As boat owners ourselves we set out to bring the best possible insurance options to people who love boating as much as we do.

“We are confident that through this move, we will be able to leverage Ripe’s technology and marketing expertise for our customers.”

For Ripe, legal and tax advice for the transaction was led by EY, with financial diligence provided by Deloitte.

Senior associate solicitor joins Gorvins Solicitors

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Stockport-headquartered Gorvins Solicitors has appointed a new senior associate solicitor to the firm’s family team.

Ainsley Pritchard (pictured) has specialised in family and children law since she qualified in 1998. Her areas of expertise include financial settlements, child arrangements and disputes, divorce and unmarried couples disputes.

Wealth of knowledge

With vast experience spanning more than two decades, Ainsley brings a wealth of knowledge and proficiency to the practice amassed across various head of family department roles across the North West.

Having trained as a family mediator, she is also a member of Resolution, the organisation of family law professionals who work with families and individuals to resolve disputes constructively.

With roots dating back more than 150 years, Gorvins Solicitors is a full-service law firm with 16 partners and more than 100 employees.

Ainsley Pritchard, senior associate solicitor at Gorvins Solicitors, said: “I’m proud to have joined one of the North West’s leading law firms and look forward to helping families with their respective requirements.”

Mark Deverell, managing partner at Gorvins, said: “Ainsley is a seasoned professional at family law and a highly complementary addition to the existing team. Our family law team has a comprehensive range of experience that makes a real difference to the lives of the clients we represent and we’re very proud of the work that it undertakes.”

New inspirational ‘women in tech’ podcast launched

A Greater Manchester initiative that encourages women into the tech industry has launched its new podcast.

Digital Her has been developed and run by tech trade body Manchester Digital since 2019 and was set up to support women into tech careers.

The Digital Her podcast brings together women from its 350-strong community to have a series of inspiring conversations about what the tech industry has to offer, its opportunities, as well as topics that affect many people such as understanding imposter syndrome or moving into leadership roles.

Presented and produced by programme lead Kirsten Peters Roebuck with special guest hosts, the first episode is now live, with four more being launched each week in the first series.

The first episode is about Fintech careers, with guests Zahraa Murtaza from GFT; and Sian English and Jo Gibson from Bankifi.

Encouraging women into the tech industry

Katie Gallagher, managing director of Manchester Digital, who spearheaded the programme, said: “We’re really proud to officially launch our Digital Her podcast which will help spread our message further and continue to encourage more women into the tech industry.

“By bringing together different voices from women with different journeys and different paths into their tech roles, we can share their experiences and understand the various challenges that women have experienced in the tech industry.”

Digital Her podcast episodes

The podcast features guests from Digital Her sponsors including Atkins, AutoTrader UK, BAE Systems Digital Intelligence and hackajob, as well as a host of Manchester Digital members.

The following episode themes are: imposter syndrome and whether it’s real; careers in cyber security; first roles in leadership and careers in geospatial technology.

The Digital Her podcast is available from all podcast platforms and can be found here.

A Simple 13 Step Guide in Managing Your Online Presence

In an era where the digital landscape is in perpetual evolution, nurturing a potent online presence has become non-negotiable for businesses in the UK. Grasping and proficiently managing your digital footprint can foster enhanced brand recognition, fortified customer relations, and a surge in sales. In this guide, penned by Stanislav Kondrashov, we explore vital strategies and tools that UK businesses can utilise to manage their online presence adeptly.

Understanding the UK digital ecosystem

Before you immerse yourself in strategies, it’s paramount to comprehend the digital ecosystem in the UK. Britain houses one of the most sophisticated digital markets worldwide, with a large chunk of its populace actively utilising the internet for various activities including shopping, gathering information, and engaging with brands. Therefore, your online presence must be agile, receptive, and tailored to the needs and preferences of the UK audience.

Step 1: Crafting a unified online strategy

Pinpoint your goals and kpis

Define clear objectives for your online presence, ranging from amplifying brand awareness to augmenting sales. Establish Key Performance Indicators (KPIs) to track your progress and modify strategies as necessary.

Comprehend your Audience

Undertake market research to pinpoint your target audience’s demographics, preferences, and behaviours. Utilise tools like Google Analytics to amass data and develop a customer persona.

Step 2: Website development and optimisation

Responsive website

Ensure your website is responsive and mobile-friendly, given that a significant portion of internet traffic in the UK originates from mobile devices.

SEO strategy

Formulate an SEO strategy to elevate your website’s visibility on search engines. Utilise keywords pertinent to your business and the UK market, optimise meta descriptions, and ensure website speed and user-friendliness.

Step 3: Harnessing social media

Select the appropriate platforms

Concentrate on platforms that are popular in the UK, such as Facebook, Twitter, Instagram, and LinkedIn. Tailor your approach based on the nature of each platform and your target audience’s predilections.

Engaging content

Craft engaging content that resonates with your audience. Employ visuals, infographics, and videos to capture attention and encourage shares.

Social media advertising

Contemplate leveraging paid advertising on social media to reach a broader audience. Target ads based on user demographics, interests, and behaviours to achieve better ROI.

Step 4: Online reputation management

Monitor online reviews

Keep a vigilant eye on online reviews on platforms such as Google My Business, Trustpilot, and Yelp. Encourage satisfied customers to leave positive reviews and respond to negative reviews in a professional manner, addressing any concerns raised.

Crisis management

Develop a crisis management plan to address potential negative publicity swiftly and professionally, minimising damage to your brand reputation.

Step 5: Content marketing

Blogging

Develop a blog section on your website to disseminate valuable information and insights pertinent to your industry. Employ SEO techniques to enhance visibility and drive traffic to your website.

Guest posting

Consider guest posting on relevant industry blogs and websites to reach a broader audience and build backlinks to your website, improving SEO.

Step 6: Email marketing

Cultivating a mailing list

Cultivate a mailing list by offering value in exchange for email addresses, such as discounts, freebies, or exclusive content.

Personalised campaigns

Craft personalised email campaigns to nurture relationships with your customers, offering tailored recommendations and promotions.

Step 7: Analytics and adjustments

Utilise analytics tools

Leverage analytics tools to monitor your online presence and gather data on user behaviours, traffic sources, and conversion rates.

Make data-driven adjustments

Utilise the data collected to make informed adjustments to your strategies, optimising for better results.

Step 8: Legal compliance

GDPR compliance

Ensure your online activities comply with the General Data Protection Regulation (GDPR), safeguarding user data and respecting privacy rights.

Cookie policy

Implement a clear cookie policy on your website, informing users about the use of cookies and obtaining consent where necessary.

Step 9: Engaging with the community

Social responsibility

Engage with the community through corporate social responsibility initiatives, showcasing your brand’s values and building goodwill.

This enhanced guide should serve as a practical roadmap for UK businesses looking to bolster their online presence, whilst adhering to the linguistic nuances of UK English.

Oldham-based HPP Ltd ready for major KBB industry showcase

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Hill’s Panel Products (HPP) Ltd is forging exciting partnerships to put itself ahead of the game in the kitchen, bedroom, and bathroom (KBB) industry.

Based in Oldham and known for supplying board, doors, fittings, and accessories, HPP is bringing partners together under one roof to showcase its latest products, initiatives and developments at a full-day event called HPX.

This includes an updated handle range featuring new finishes in line with the latest trends, including a designer range by Deborah Hill. Additionally, HPP is introducing significant additions to its Avanti stock doors.

HPX showcase

HPX is set to take place at the Village Hotel in Ashton-under-Lyne on Friday, September 29.

It’s an excellent opportunity for HPP’s existing retail partners and any retailers interested in learning more about the company.

This event marks HPP’s first large-scale exhibition since its successful HPX event back in 2011.

Prominent names in the KBB industry

Some prominent names from the KBB industry are participating this time, including Blum, Kronospan, EGGER, Sensio, Reginox, ArtiCAD, and VIBO.

Attendees will see Blum introducing its much-anticipated Revego pocket door system – a UK debut.

Kronospan is showcasing its newly launched Global collection and an upcoming worktop range whilst EGGER is unveiling a new decorative collection set to launch in 2024, along with displaying its TM9 super-matt product.

Sensio, the lighting specialist, will be showcasing its latest products and technology. Italian wirework supplier IVBO is focusing on its upgraded collection with an anthracite finish and the premium Lamina offering. ArtiCAD will feature HPP’s updated doors and décor catalogue on its software visualisation platform.

This event offers retailers a fantastic opportunity to engage with senior representatives from HPP and the exhibiting companies, as well as network with fellow retailers in attendance.

Furthermore, the day will shed light on HPP’s charity partner, Mahdlo Youth Zone, with representatives explaining the organisation’s essential work within the Oldham community, catering to young people aged 8-19, and up to 25 for those with additional needs or disabilities.

Grant Thornton boosts school leaver intake to record high

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Leading business and financial adviser Grant Thornton UK LLP is set to welcome a record 213 school leavers onto its apprenticeship programme this year. This is a 13% increase compared to 2022 (188) and the highest number ever welcomed by the firm in one intake. 

This year, for the first time, the ratio of school leavers and graduates joining the firm’s audit department – which hires the largest number of trainees in the business – reached over a 50:50 split, with more school leavers than graduates joining the function.

Grant Thornton is also set to welcome a record number of new joiners to its overall trainee intake, with 496 school leavers and graduates joining the firm this year combined.  

As well as welcoming its new trainee intake, the firm, which is a founding member of Access Accountancy, is set to offer 218 work experience placements to sixth form students through the scheme this year – a significant increase compared to 2022 (131). 

Carl Williams, Managing Partner at Grant Thornton UK LLP in the North West, said: “The fight for talent in the accountancy profession is fierce and, at Grant Thornton, we’ve been evolving our approach to identifying talent for several years now, with much more of a focus on future potential and strengths, as opposed to past achievements and academic profile. Our focus on increasing our school leaver intake has allowed us to access a new, diverse talent pool that we would previously have been missing. 

“The school leaver apprenticeship route offers an excellent path into the profession for young students. Our school leavers develop into well rounded business advisers, gain an internationally recognised qualification and become professionally qualified a year ahead of their peers who choose to go to university and then join our graduate programme. 

“There are now many different routes available for young people considering a career in accountancy, but we know that misconceptions remain about how to enter the profession. Our continued involvement in important initiatives such as Access Accountancy, helps us to reach young people still at school who would most benefit from the opportunity for work experience and to gain invaluable insight into the profession and the routes available to them.” 

Georgia Wright is an audit associate based in Manchester. She joined the firm’s school leaver apprenticeship programme two years ago: “I knew that I would not thrive at university and wanted to kickstart my career in a role that involved numbers, so getting straight into a job was the best decision for me.   

“The school leaver apprenticeship route has built my confidence and given me independence. Getting paid whilst training meant I could afford to move out of my parents’ house and live independently. I also love that my exams directly correlate to a qualification that will open many doors in the future.” 

Government Electric Vehicle Legislation for a Net Zero Future

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In a world grappling with the climate crisis, the UK is leading the charge in a green revolution, and electric vehicles (EVs) are at its vanguard. As the government sets its eyes on a net-zero carbon future by 2050, EVs have transcended from being a futuristic concept to a rapidly adopted reality. Take Manchester, for instance—where electric car adoption rates have soared, embodying the national trend. And with government policies like EV salary sacrifice making getting behind the electric wheel even more affordable than ever, green mobility isn’t just an environmental win; it’s a new frontier of economic opportunity and technological innovation.

Rising Adoption Rates

Recent statistics underscore the UK’s growing appetite for EVs. According to the AA, the number of electric cars increased by more than 50% last year in Manchester alone, with 1,305 battery-electric vehicles registered at the end of 2022, up from 809 the previous year. This local surge reflects a broader national trend: the number of battery-electric cars across the UK rose by 66%, with 629,000 licensed at the end of 2022 compared to 379,000 at the end of 2021. These compelling numbers suggest that Manchester’s booming EV scene may be a microcosm of a larger, country-wide shift towards sustainable transportation. 

Government Initiatives and Targets

The UK Government has set ambitious targets to phase out petrol and diesel cars by 2030, aiming for battery-electric vehicles to account for all car sales by 2035. A crucial part of this strategy is the proposed Zero Emission Vehicle (ZEV) mandate, which would require British automakers to ensure that at least 22% of all new cars and 10% of their vans are electric-powered starting from 2024. Those failing to meet these quotas could face hefty fines. The initiative has received support in the form of a £381m Local Electric Vehicle Infrastructure Fund to aid in the rollout of charge points.

Challenges and Criticisms

While government initiatives signal a robust commitment to a greener future, they are not without criticisms. Industry leader Auto Trader has expressed concerns that the current rate of EV adoption isn’t sufficient to meet the ambitious 2030 goals. Additionally, there has been a drop in interest in brand-new electric vehicles, possibly owing to supply chain issues. Other critics suggest more supportive measures, like cutting VAT on public chargers, are necessary to encourage wider EV adoption. These challenges raise questions about the UK’s ability to transition to electric vehicles within the set timelines.

The Economic Picture

The transition to electric vehicles isn’t just an environmental imperative; it’s also an economic opportunity. According to figures from the Guardian, the electric revolution could create up to 80,000 jobs and generate £30 billion in growth. And with tax incentives to support adoption, including an ultra-low 2% Benefit in Kind rate boosting the popularity of electric car salary sacrifice schemes, the route to EV ownership is more accessible than ever before.

Political Landscape

The road to net-zero emissions is paved with political bumps and turns. Despite the government’s ambitious targets, there’s a palpable tension between maintaining economic viability and pursuing aggressive climate goals. Rishi Sunak and his allies, for instance, are contemplating using the costs of net zero as a potential “wedge issue” in the next election. Possible changes to the ZEV mandate, including reducing quotas or postponing the start date, add a layer of uncertainty that could dampen progress and investment in the electric vehicle sector.

Infrastructure and Accessibility

While the UK is gearing up for an electric vehicle revolution, infrastructure remains a pressing issue. Charging stations, grid capacity, and accessibility are all crucial factors. According to AA, one in six British drivers plans to switch to an electric vehicle by 2023. This kind of mass adoption will require significant investment in charging infrastructure and could strain existing electrical grids, posing challenges that the government and private sector must collaboratively address.

Public Sentiment and Environmental Urgency 

The AA reports that public sentiment towards electric vehicles is increasingly positive, indicating a readiness for this technology. However, environmental groups warn that legislative delays could hinder the UK’s transition to a greener future. The Energy and Climate Intelligence Unit specifically highlights that any delay in the planned ZEV mandate would create industry uncertainty and slow down the growth of the second-hand EV market, impacting millions of households that aim to make the transition. 

The Road Ahead: A Journey Worth Taking

As the clock ticks towards a climate tipping point, the UK is driving full throttle toward a greener tomorrow, propelled by government initiatives and public enthusiasm for electric vehicles. Navigating legislative corridors, economic forecasts, and infrastructural labyrinths, the collective journey toward a net-zero future seems intricate and inevitable. If you’ve ever wondered where rubber truly meets the road in fighting climate change, look no further than the burgeoning EV market—where the promise of innovation meets the urgency of now.