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Implications of purchasing digital advertising

When it comes to the world of advertising and marketing, like most small business owners. I’ve wasted many thousands of pounds over the years on purchasing online digital advertising on news sites, industry publications and even directories

The reason I say ‘wasted’ is the fact that, for any form of online advertising to be worth the investment. There needs to be a potential return. Sure, returns come in all different formats. The objective might be to boost your brand awareness, sell a new product or generate leads for your business.

For me, I can honestly say that the tens of thousands of pounds I have spent on banner advertising on top news and industry sites have provided zero return. Why? Simply because it was sold to me using meaningless data just to make it sound very good.

What a fantastic advertising deal this sounds

Have you ever been contacted by the sales team at your local newspaper who want you to purchase banner advertising on their website? I have many times and no doubt you have too. Now, have the media sales team made the banner advertising deal sound so fantastic that you just cannot afford to miss out on this fantastic deal? WOW! Imagine your business being featured in your local newspaper that gets 3 million impressions per month, for a cost of only £500! Sounds like an incredible investment, doesn’t it? After all, you’d be getting 6,000 impressions for every pound you invest. That’s if you are sold on the number of impressions your banner advert will receive.

What are impressions when related to any media website?

Before I go into explaining why it might not be such a good advertising deal, I firstly want to simply explain what an impression is when related to advertising.

“Every time any page is loaded on the media website, it counts as one impression.”

Let’s keep with the scenario of the media site securing 3 million impressions per month. That means three million pages on their website have been loaded – NOT READ. These impressions might not even be real people as each time Google (and other search engines) crawl the website, counts towards that impressions.

How you can verify real impressions

If you are ever considering advertising on a news site or directory based on impressions, you should ask the media sales rep for proof of their stated monthly impressions. A screenshot can be taken from their Google Analytics account as real proof of the number of monthly impressions. After all, if you are going to be paying a few hundred pounds advertising your business on their website. The least they can do is provide you with this simple screenshot. It only takes one minute.

Real figures you should be basing your decision on

What you really need to know though is, the average number of ‘unique visits’ per month instead. A unique visitor is a real person who has not viewed any page on that website within the past month. Going one step further, you need to know the demographic split of those monthly unique visitors.

Only now are you able to make a real informed decision on the potential reach of your advertising campaign.

As an example. For the purposes of this article and for me to prove a point. I’m going to fabricate a fashion business who sells designer dresses. Out of those 3 million impressions, how many impressions are your target audience? Let’s say that the media sales person has provided you with all the stats you have asked for and there are 250,000 unique views per month on their site. Now, what percentage of those 250K people will be your target audience?

THIS is the fact and figure you NEED and MUST base your media banner advertising decision on. Why? Because it will have an INFORMED decision on your investment spend.

Measuring the impact

I know that there are never any guaranteed returns when it comes to online advertising. I would be stupid to state otherwise. You do need to know however if your advertising investment has been worth it.

A straightforward way to check is to login to your Google Analytics account. If you don’t have one, why? It’s free and gives you access to so much information. Once you have logged in – browse to ACQUISION > All Traffic > Referrals. Set the date range to when your banner advert has been live. Look down the list of websites until you see the URL (website address) of the site you have advertised on and look at ‘new users’. This will tell you the number of people who have clicked on your banner advert who was directed to your website.

If you paid £500 but only got 5 people clicking through to your website. Was that a worthwhile investment? If I said to you – “Give me £500 and I will send five people to your website each month with no guarantee that they will buy or even enquire”. Would you snap my hand off? Of course, you wouldn’t.

As small business owners, we need to be more aware

Do not get me wrong. I’m not against purchasing banner advertising on news or industry related websites. I have personally run very effective banner advertising campaigns throughout the years providing a fantastic return on investment for me clients. How? I simply did my research and asked the right questions.

To conclude this post, anytime you are considering advertising on any website. Ask yourself this one question:

“Does advertising on this website have the ability to drive real targeted people (a potential new customer)?”

If you are a large brand with very deep pockets and the aim of your banner advertising is to spread your brand awareness far and wide, then sure. Go for it, but most small business owner’s do not have that luxury so we all need to be a little more vigilant before investing our advertising budget.

I hope you found this post useful and good luck!

 

A Quick Recap:

  • Is the Audience right for you?
  • Prove the stats (Ask for unique visitors and demographics)
  • Determine your budget and your ROI
  • If in doubt ask, there are Advertising Laws and you have the right to ask

10 tips for SME Success

Although the number of SME businesses continues to grow in the UK, what is needed to become a small business success story?

With almost 30 years of working in a variety of businesses, industries and businesses, SME business Director, David Teasdale, shares the following top ten tips, based on his own successes and failings in the world of small business.

  1. Continually strive for a product that people want – Without sales the company has no income and so most of the company’s attention has to be directed to this end.
  2. Treat your customers well – in all transactions, but also recognise not all customers are equal and a nuanced approach to customer management will ensure that you get the best returns.
  3. Use hard data rather than hunches – This doesn’t mean that you should get analysis paralysis but it does mean act on research, feedback, facts etc not gut feelings or hunches.
  4. Be action orientated – Just like the Harvard studies suggest, leaders who are action orientated are more successful.
  5. Get the right team – People are intrinsic to a company’s success. Get the right people who are committed, capable and willing to learn. Equally people who do not make the grade can be disastrous for the business and so must be dealt with.
  6. Treat your people well – work is not just a transactional process – you don’t just turn up and the company pays you. There is a psychological contract too which means that people who feel that they are treated fairly and respect will return in kind, bringing huge value to the business.
  7. Maintain loose, tight control – this dichotomous approach is actually straight forward. Allow your capable people to manage and not only will this take the load off you but also give them greater work satisfaction and allow them to grow. Tight control however must be maintained of certain things such as key customer management and financial matters.
  8. Manage your cash tightly – Business that are making profit can still run out of cash. Cash low forecasts and creditor and debtor management can be key to avoiding insolvency.
  9. Control your unnecessary costs – If a cost cannot be directly linked to the improvement of the top line or the bottom line it should always be questioned.
  10. Keep a firm grip generally on financial matters – Pricing, margin and cost management decisions should be tightly controlled either by clear business rules, systemisation or personally at a senior level.

Finally, ‘work on the business as well as in the business’ and there is a clear distinction between the two. Senior management who get too involved working in the business can miss external opportunities or threats which may have significant impact on the business.

Could share schemes improve business performance and talent retention?

HMRC has published its latest batch of share scheme statistics, which showed that UK employees enjoyed estimated tax relief of over £1bn from tax-advantaged share schemes in the year to April 2016.

This year’s figures showed particularly strong growth in the use of Enterprise Management Incentives (known as EMI options), with the value of shares under EMI options granted in the year increasing by 23 per cent from the last set of statistics published two years ago. EMI options offer companies the opportunity to give employees a chance to share in the growth and success of a business, with any gains made on the sale of the EMI shares generally only subject to 10 per cent tax, which compares favourably to cash bonuses or ‘unapproved’ share options which are taxed at rates of up to 47 per cent for the employee and 13.8 per cent for the employer.

Although HMRC does not provide a regional breakdown of the statistics, there has been huge demand from North West businesses for share schemes over the past couple of years. Not least for EMI schemes where employers want to provide a real incentive to key employees to drive business performance, increase shareholder value, and give those individuals a stake and sense of ownership of the business.

The North West is a hot bed of entrepreneurial businesses and high-growth companies, and this could explain the increase in demand as leaders of ambitious businesses increasingly recognise that performance can be substantially improved where employees have a stake in the company they work for. The fact that this can be done in such a tax-efficient way, enabled by the government’s desire to encourage the small and medium-sized businesses, makes the use of arrangements such as EMI options a no-brainer for many companies to improve performance and retain key talent.

Martin Cooper, RSM’s head of employee share incentives in the North West

2017 – a year of employment law updates

The Employment & HR team at Napthens solicitors is highlighting key legal changes introduced in 2017 – and beyond – which affect employers.

Among the areas of law which will see significant changes are income tax and salary sacrifice, free childcare and the National Living Wage.

Chris Boyle, head of the Employment & HR team at Napthens, said: “2017 has already been a very active year for employment law changes and there is much more we anticipate seeing before the year ends, or during 2018 and beyond.

“Some of these will mean major changes for employers to manage, and preparing well in advance can make the process smoother, and ensure employers are less likely to fall foul of the law.”

Ten of the top upcoming changes include:

  1. National Living Wage: Following the Queen’s Speech on 21 June 2017, it was established that the National Living Wage is expected to increase to 60 per cent of the median earnings by 2020, after which this will continue to rise in line with average earnings.

 

  1. GPDR (General Data Protection Regulations): This will replace the current Data Protection Act in 2018, in order to enable the UK to maintain its ability to share data with EU states post-Brexit.

 

  1. Repeal of the European Communities Act: A Bill will be introduced to repeal the current Act in order to provide certainty for individuals and businesses post Brexit negotiations.

 

  1. 6 point plan for the Gig Economy, following the Taylor Review. The plan includes promoting technology that benefits the workforce and creating a fairer tax system.

 

  1. The Trade Union Bill came into force on 1 March 2017.It included changes to trade union laws such as ballots now requiring a 50 per cent turnout to be effective, and union supervision of picketing.

 

  1. Personal Income Tax: The Government intends to increase the Personal Allowance Tax to £12,500 and the higher rate threshold to £50,000 by 2020-21.

 

  1. Salary Sacrifice:Whilst existing arrangements will remain protected until April 2018, for new schemes, as of April 2017, the only benefits that will receive a benefit from tax and NI relief include childcare vouchers, cycle to work equipment, ultra-low emission cars and enhanced employer pension contributions.

 

  1. 30 hours of free childcare per week: As of September 2017, the Government proposes to increase the provision of free childcare (for eligible working parents) for those children aged between 3 and 4 for up to 30 hours per week.

 

  1. Gender Pay Gap Reporting: Large private sectors and voluntary sector employers must publish their First Gender Pay Gap Reports by no later than April 4, 2018.

 

  1. Caste Discrimination: following a consultation paper launched in March, the Government discussed amendments to the Equality Act to include an order to cover caste as an aspect of race discrimination and allow case law to develop naturally.

Business confidence returning after EU vote but inflation remains a key risk

The results of the latest Quarterly Economic Survey (QES) from the Lancashire Chambers of Commerce shows that businesses are reporting solid growth, with expectations that turnover and profitability will improve getting stronger.

The Q1 2017 survey, compiled by the county’s Chambers of Commerce in association with Moore and Smalley Chartered Accountants and Business Advisors, shows that the manufacturing sector performed strongly in the first quarter of the year, particularly in the exports market, with the number of firms reporting improved sales and orders higher than in previous quarters. However, the rising cost of overheads and raw materials are presenting as a risk to growth in the medium term.

Although the performance of the services sector has not returned to historic trend levels, it is improving from its decline in the two quarters immediately following the EU referendum.

The results of the survey found that businesses are continuing to feel inflationary pressures. The percentage of manufacturers reporting raw materials as the key driver of increased prices is at the highest since Q4 2011, and in both sectors a significant proportion of firms anticipate having to raise their own prices over the next three months.

Commenting on the first quarter results, Babs Murphy, Chief Executive of the North & Western Lancashire Chamber, said: “In the here and now, many businesses are resilient and experiencing solid growth. Many firms tell us their short-term expectations are strong, but that the medium-term picture is far from clear.

“The rise in inflation seen since last year’s EU referendum is the biggest immediate pressure facing most firms. While manufacturers have enjoyed a good quarter, they are facing higher costs at the factory gates, which increasingly translates into companies having to raise their own prices. With inflation already above the Bank of England’s target, this squeeze on firms looks set to continue in the medium term.

“The myriad of upfront costs imposed by government – including business rates, Apprenticeship Levy, National Living Wage and insurance premium tax – are all adding to the overhead costs of firms and the pressure on prices.

“If higher inflation squeezes consumer spending as we expect, the current strength in business activity may not be enough to prevent a period of more muted economic growth.”

The results from the Chambers of Commerce survey were revealed to an audience of local businesses at Preston’s College this morning (Tuesday 11th April) by Stephen Gregson, Corporate Finance Director at Moore and Smalley. Commenting on the survey, he said:

“We often say that the QES has thrown up another interesting set of results. And sometimes that is truer than others. This is one of those times. In many respects it suggests a stronger performance than the last quarter or even a year ago – more so for manufacturing. But there is also some seemingly significant weakening in some areas- cash flow strength for instance.

“What we can say with absolute certainty is that the QES continues to perform a sterling job, not in giving us the answers to the questions – but in highlighting which might be the most relevant questions to ask.”

Manchester Airport Crowned Best UK Airport at Travel Bulletin Star Awards

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Manchester Airport is flying high after being named the UK’s best airport at the Travel Bulletin Star Awards last night.

The UK’s third largest airport fought off competition from the likes of Heathrow, Liverpool and Birmingham to receive the accolade.

The award comes after the busiest summer on record for Manchester Airport that saw more than 3 million passengers jet off on holiday in August alone.

2017 has also seen new destinations to San Francisco and Muscat, making Manchester Airport the only UK airport outside of London to offer these destinations.

This summer also saw work begin on the airport’s £1bn transformation programme that is set to pave the way for the Northern hub’s continued growth.

Voted for by travel agents and industry experts, representatives from Manchester Airport picked up the award at a glittering award ceremony at the Langham Hotel in London on Monday evening.

Patrick Alexander, Head of Marketing for Manchester Airport, said: “We’re delighted to receive this fantastic award and would like to thank all the travel agents and people who voted for Manchester Airport.

“2017 has been an incredible year for the airport with record passenger numbers, the beginning of work on our £1bn transformation project and expansion by lots of our airlines.”

It’s time to change: Virgin Trains joins fight to encourage people to talk about mental health issues

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Virgin Trains signed the Time to Change pledge and named a train in a commitment to tackling the stigma around mental health.

As a signatory, Virgin Trains on the east coast will invest over £700,000 a year to improve the physical and mental wellbeing of its people. As part of this investment, the train operator will commit to educate over 3,000 employees in recognising and taking on mental health issues in both colleagues and customers. Time to Change is an initiative from charities Mind and Rethink Mental Illness which look to encourage people to talk about mental health and improve public attitudes towards mental health problems through training and awareness-raising.

In addition, Virgin Trains has appointed two Mental Health Champions who are members of the firm’s east coast board, to ensure that the issue is talked about at the highest levels of the organisation. Clare Burles, People Director and Suzanne Donnelly, Commercial Director will advocate for mental health issues in board meetings and develop policy to ensure continued buy-in among senior leaders to support the agenda within their own teams. With its Mental Health First aid courses, the firm will also be training all managers to equip them to better support employees with mental health issues in the workplace. It will also look to roll out this training to all employees in the future.

Clare Burles, People Director and Executive Mental Health Champion at Virgin Trains on the east coast said: “We’re very proud to be making a public pledge to improve mental health in our business. At Virgin Trains we take the wellbeing of our employees and the customers who travel with us very seriously. That’s why, unlike many other train companies, we’ve created an entirely in-house Health and Wellbeing team, whose focus is on improving the mental wellbeing of our employees as well as their physical fitness for work. Our commitment to working with Time to Change underlines the importance of mental health not only for our own people but the rail industry as a whole – we’re proud to be leading the way.”

Sue Baker, Director of Time to Change, said: “We know it can be hard to talk about mental health, which is why we’re supporting employers to open up; to talk and to listen. Too many people with mental health problems are made to feel isolated, ashamed and worthless, but with the right support, those of us with mental health problems can recover and have equal opportunities in all areas of life. Everyone’s attitude makes a difference and it’s fantastic to see organisations like Virgin Trains on the east coast taking the lead.

“Many leading employers have found that making a strategic commitment to the mental wellbeing of their workforce not only benefits their staff but also their bottom-line, improving productivity and staff retention. With one in six British workers experiencing mental illness it’s time for businesses to make a change and start creating more mentally healthy workplaces.”

Time to Change aims to end mental health discrimination and encourage people to start conversations around mental health. Over 500 businesses have signed the pledge to demonstrate their commitment to implementing a mental health plan and create an environment where employees feel able to discuss mental health.

Time to Change is funded by the Department of Health, Comic Relief and the Big Lottery Fund. Set up to create a positive shift in public attitudes towards mental health problems, Time to Change supports communities, schools and workplaces to open up to mental health problems; to talk and to listen.

Brother UK invests in Greater Manchester HQ

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Brother UK has invested £250,000 in a new events and product showcase space at its headquarters in Greater Manchester as part of a new transformation initiative.

The information, communications and technology business has opened a Solutions Showroom, a newly-renovated space that will be used for customer and VIP meetings as well as for product demonstrations and company events.

Brother UK’s latest products and services will be showcased, including the firm’s Managed Print Services (MPS), labelling and mobile print solutions, with visitors able to get hands-on experience.

The showroom, which also features a new boardroom and break-out areas, is also being made available as a northern meeting base for customers based elsewhere in the UK.

The investment is part of Brother UK’s Transform 2018 strategy, a global initiative to help grow revenues by moving towards contractual solutions and services.

Louise Marshall, infrastructure and shared services director at Brother UK, said: “The new Solutions Showroom is our latest initiative in creating an inspiring environment for our employees, partners and customers.

“The revamping and reshaping of our workspaces in recent years has been a key part of the work we have done to transform and enhance our employer brand and attract and retain top talent.

“The size of this latest investment is a further demonstration of our commitment to continuing to evolve the way we operate by moving towards tailored solutions and services as part of Transform 2018.”

The strategy also involves Brother UK developing its approach to employee development and talent management, and changing its operations with the aim of increasing revenue per head.

Brother UK is based in Audenshaw, Tameside, where it employs 200 people.

Mayor Andy Burnham key speaker at Bury business event

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Andy Burnham, Mayor of Greater Manchester, will be the key speaker at the latest Bury Means Business event.

Local companies are invited to attend this seminar, the theme of which is “Putting employers at the heart of the GM skills and education system”.

The event takes place on Thursday 14 September starting at 6pm in the Elizabethan Suite at Bury Town Hall. It has been organised by Bury Business Leadership Group and Bury Council, supported by CLES and the GMCA.

Also speaking will be Councillor Rishi Shori, leader of Bury Council, who set up the Bury Life Chances Commission to better align the needs of education, skills and employers.

He said: “I’m delighted that Andy has agreed to be our keynote speaker at this important event. Under devolution, Greater Manchester is poised to become one of the world’s leading regions, driving sustainable growth across a thriving North of England.

“We need the input of local employers and stakeholders to ensure that we create a system that delivers the skills needed in the local economy.

“Bury means business, and this event will look at the challenges facing all of us in today’s changing world around matching improved skills to thriving businesses. It will also give Bury businesses the opportunity to have their say at a ‘round table’ discussion and to network.”

To book a place, and for more details, click here

THE ALCHEMIST LAUNCHES AT MEDIACITY UK

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The hotly anticipated Alchemist Bar and Restaurant at MediaCityUK is finally open.

This new spectacular space has been described by Simon Potts, Managing Director of The Alchemist, as having “a unique and visionary design aesthetic”, that sets it apart from the other Alchemist sites.

Hailed ‘the golden spaceship’, situated on the bridge in a a prime waterside location between The Lowry Theatre and MediaCityUK, The Alchemist stands proud as it foots the nationwide expansion of the specialist cocktail bar and restaurant concept.

Costing £1.2m, Head of Brand Jenny McPhee, hints that it’s likely to make it as the new flagship site. Larger than its predecessors, in Spinningfields and New York Street in Manchester city centre, this 4,900 sq ft space with almost 100 covers is poised to impress.

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It’s all day offering of breakfast, lunch and dinner as well as the cocktails, set to excite with molecular drinks-making techniques, means it’s likely to attract those working in the surrounding MediaCityUK as well as the many visitors to the area.

Those familiar with The Alchemist will recognise classics on the cocktail menu such as the Smokey Old Fashioned and will be able to sample new additions such as the Battenberg (Appleton signature blend, Wray and Newphew, lime, pineapple, orange and almond air), too.

The futuristic building, with its bold and modernist features, has been purpose built for The Alchemist, the land having been acquired several years ago in anticipation of the resurgence of the area and the outdoor terrace offers sweeping views of the water and the surrounding area still gives a glimpse of the enduring and fascinating legacy of Salford’s industrial heritage.

Inside, North-West based Reid Architects have created a space that’s intended to be reflective of the energetic and creative environment in which it is located. There’s a sense of juxtaposition nodding to past and future with a glamorous-industrial feel with uses of angular blackened steel, bronze and gold across the bar, roof and walls.

The restaurant and bar is split into three distinct areas: an open dining area that looks out over the water, a bar area with stools to watch the bartenders in action (believe me, you’ll want to), and the outside terrace complete with parasols and heat lamps where guests can really benefit from its waterside location.

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Established in 2009, The Alchemist at MediaCityUK is Living Venture’s eleventh Alchemist site, with ten others across UK city centres including London, Manchester, Birmingham, Leeds and Newcastle. This particular site has created 60 jobs in the area. Botanist, another of Living Venture’s brands, has recently opened in the area too.

Simon Potts, Managing Director The Alchemist says: “the team are really looking forward to welcoming everyone who works and lives in this vibrant waterside community.”