Bespoke International Group, a leading provider of omni-channel outsourcing and managed customer services, is experiencing remarkable growth, buoyed by the thriving U.K. energy sector. The company has strategically incorporated several energy brands into its portfolio, offering a diverse range of sales and customer service solutions. In 2023, Bespoke’s success story is being powered by a blend of organic expansion and new business acquisitions.
Founded in 2018, Bespoke International Group has swiftly risen to prominence as a key player in the energy sector. It brings to the table the essential expertise and capabilities needed to assist energy clients in customer retention, enhancing the customer experience, and revenue collection.
Operating from a purpose-built contact center in Durban, South Africa, the company has witnessed a surge in demand for sector-specific services, particularly in areas like scheduling smart meter appointments and revenue assurance.
Reflecting on recent accomplishments and the current needs of the energy market, Keith Shanks, Sales Director, remarked, “Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the U.K. utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.”
In the upcoming months, Bespoke International Group is poised to further expand its client base in the energy sector, actively seeking partnerships with enterprises requiring sector-specific services. The company’s U.K.-based senior team is well-equipped to support its South African operation, offering valuable face-to-face consultations during the onboarding process and throughout the partnership.
To delve deeper into Bespoke International Group and explore the comprehensive services it offers to the energy sector, visit www.bespokeinternationalgroup.com or reach out to Keith Shanks, Sales Director, via email at keith.shanks@bespokeinternationalgroup.com.
